dad19733:Who's Nico?
Nico is WGT's "Community Manager", in other words, he is responsible for all the credits you use up on balls, going after Goals & Achievements, and highly recommends you purchase the Premium Membership. However, he is also the one who is very helpful to members and can assist you in, hopefully, getting a full refund.
He did reply to my message. He said he would look into it on Monday.