Here are the answers to the most Frequently Asked Questions about World Golf Tour. This page is focused on the Desktop/Mobile game.
You can also view our old help page, which is focused on the Flash game, but has more detail about some areas.
For a dictionary of terms used in the game, see our Glossary.
For additional help, please visit our Forums or
send a Help Request to our team.
Which devices are supported?
WGT Golf on Windows requires Windows 8.1 or higher, Intel Core 2 Duo processor or equivalent, 4GB RAM, at least 256MB of available space, and works with most integrated graphics cards.
WGT Golf on macOS requires macOS 10.14 or higher, Intel Core 2 Duo processor or equivalent, 4GB RAM, at least 256MB of available space, and works with most integrated graphics cards.
WGT Golf on iOS requires iOS 8 or higher and is compatible with iPhone, iPad and iPod Touch.
WGT Golf on Android requires Android 4.4 or higher.
WGT Golf on Amazon devices requires Fire OS 4 or higher.
How do I save my account?
To save your account, select the setting gear icon in the bottom right corner.
From the settings page, choose the MY ACCOUNT tab at the top and select - SAVE ACCOUNT, EARN 100 CREDITS NOW.
Once you add an email and password to your account, it will be saved.
You can use this information if you ever sign out of the game.
NOTE: Accounts created on PC, Mac, and Web are automatically saved when they are created.
Why is saving my account important?
Saving your account allows you to recover your information if you ever need to change devices, or if you get signed out.
You will also have the ability to sign in on www.WGT.com and other devices.
What happens if I sign out?
If your account has been saved, simply sign back in with your username and password.
If your account has not been saved, choose SIGN IN and select the HELP button at the bottom.
Now choose - RECOVER UNBOUND ACCOUNT.
If your device ID is tied to a previous account, we will be able to help you recover your unsaved account.
If your device ID or your device itself has changed, your account may not be recovered.
In this case, please contact our support team for help.
Can I change my username?
It is not possible to change your WGT username.
What game modes can I play?
There are several different game modes to choose from.
Select GAME MODES on the main menu to see the full list, including:
- Stroke play (solo, head-to-head multiplayer)
- Closest-to-the-hole (solo)
- Tournaments (stroke play, CTTH)
Where are my awards?
Currently players can receive awards through the Desktop and Mobile versions of WGT, but can only view awards on their player profile page at www.WGT.com (in a web browser).
Can I remove the flagstick?
Yes, select the flag icon in the upper left of the screen by the wind meter to remove or replace the flagstick.
Can I get a refund for some credits I spent?
Please contact customer support.
Can I get a refund for an in-app purchase?
If your purchase was made through the Google Play store, please contact us with a screenshot of your receipt.
If your purchase was made through the Apple App Store, Amazon Store, or Samsung Galaxy Store, please contact them directly to receive a refund for your purchase.
What is the Plus Membership?
The Plus Membership offers the following perks:
50% bonus XP for every game - Every game played on WGT will earn your player XP, which is what your player uses to level up.
With the Plus Membership your player earns 50% extra bonus XP for every round, this will also add 50% extra XP earned for your country club when using a club pass.
Carry 2 Free Club Passes - Club members can only hold one free pass at a time, but club members who are also Plus Members can hold up to 2 free passes.
8-hour Free-Pass Generation - Club members currently receive a free pass every 12 hours and can only hold one free pass at a time.
With a Plus Membership, a club member will receive a free pass every 8 hours and can hold up to 2 free passes at a time.
36-Hour Club Rentals - When a player rents an item from the pro shop with their WGT credits, the normal rental window is 24 hours.
With a Plus Membership the rental extends to 36 hours.
Free Daily Scratcher - (Mobile only) Scratchers, like the free daily spin, give players an opportunity to earn extra WGT Coins.
Scratchers can be purchased or won through the daily spin.
With a Plus Membership you earn a free Scratcher each day alongside your free daily spin.
The Plus Membership is available as a 12-month purchase or as a monthly subscription through Apple.
What is the Premier Membership?
The Premier membership grants the following perks:
Double XP for every game - Every game played on WGT will earn your player XP, which is what your player uses to level up.
With the Premier Membership your player earns Double XP for every round, this will also double the XP earned for your country club when using a club pass.
Carry 4 Free Club Passes - Club members can only hold one free pass at a time, but club members who are also Premier Members can hold up to 4 free passes.
4-hour Free-Pass Generation - Club Members currently receive a free pass every 12 hours and can only hold one free pass at a time.
With a Premier Membership a club member will receive a free pass every 4 hours and can hold up to 4 free passes at a time.
48-Hour Club Rentals - When a player rents an item from the pro shop with their WGT credits, the normal rental window is 24 hours.
With a Premier Membership the rental doubles to 48 hours.
Free Scratcher - (Mobile only) Scratchers, like the free daily spin, give players an opportunity to earn extra coins.
Scratchers can be purchased or won through the daily spin.
With premier you earn a free Scratcher every day alongside your free daily spin.
The Premier Membership is available as a 12-month purchase or as a monthly subscription through Apple.
Do Plus and Premier Membership benefits stack?
Premier and Plus Memberships do not stack.
Players can only hold one membership at a time.
I have a Plus Membership, can I upgrade to Premier?
In most cases, this is possible.
Please contact customer support if you would like to upgrade from a Plus Membership to a Premier Membership.
Why doesn't my average change?
Depending on what game modes are played, a player's average and stats may not change.
A player's average and stats only change during Single Player ranked matches and Multiplayer Tournaments.
Ranked rounds on "Best of" courses do not count toward a player's average.
To play a single player ranked round:
- Select the GAME MODES button on the Main Menu
- Choose SINGLE PLAYER STROKE PLAY
- Choose a course you would like to play and then select Front 9, Back 9, or Full 18
To ensure the round is ranked and will count toward your average and stats, before selecting TEE OFF, make sure that RANKED is highlighted on the left side of the screen.
Selecting a 3-hole game will lock the round to Practice.
Additionally, most Stroke Play Tournaments played on courses other than "Best of" and custom courses count as ranked rounds.
How do I advance to the next tier?
Tier advancement is a combination of a player's scoring average and the number of ranked rounds played in their current tier.
I recently advanced in tier and now my average has gone up, why?
A player's average is based on the ranked rounds they have played within their current tier.
When a player advances to a new tier, their ranked rounds within the new tier starts over at zero and their average resets to reflect the scores in the new tier.
Players may see a large difference in their average after their first ranked score in the new tier, depending on that score.
What is XP and how do I get it?
XP stands for Experience Points.
This is what you earn after every game played, and what your character uses to reach the next level.
You can view your current progress toward the next level by selecting your profile photo in the top right of the main menu.
At the top of the profile box is your XP bar, with a counter that shows how much XP you have accumulated over time and how much is needed to reach the next level.
Can I receive bonus XP?
Yes! By playing at least once a day, you will earn the Consecutive Days Played bonus.
Each consecutive day you play will award bonus XP to your player for your first game of the day.
The daily timer is based on UTC (Universal Time), so it does not reset at midnight.
Be sure to keep an eye on the timer so you don't miss it!
You can view your Consecutive Days Played bonus and timer by selecting the Daily Bonus button in the bottom right of the Main Menu.
Avatar and Apparel
How do I change my avatar?
To edit your avatar, select the gear icon in the bottom right of the main menu to open your settings.
Select the AVATAR tab at the top of the settings menu to see all the customization options for your avatar, including male or female player, left or right-handedness, skin color and hair color.
How do I change my apparel?
To change your avatar's apparel:
- Tap your profile photo in the top right of the main menu
- Select EDIT APPAREL at the bottom of the profile menu
In the Apparel menu, what does the "Appearance" tab do?
The Appearance tab allows players to use the stat bonuses (or abilities) from one set of apparel items, while choosing other apparel items just for appearance.
For example: You can equip the Swing Edge hat to receive a bonus on driver distance, but choose to wear the Topgolf hat for appearance, which is what will be shown on your avatar.
Players can unlock the Appearance tab for 500 credits from the Apparel screen.
Once it's unlocked, use the ABILITIES tab to select stat bonus items and the APPEARANCE tab to select which items will show on your avatar.
How can I get more apparel items for my avatar?
You can buy apparel items, including special and seasonal items, and packs from the Pro Shop.
You can also earn new apparel packs by activating a sponsor and playing head-to-head coin games.
To activate a sponsor:
- Tap the PLAY NOW button on the main menu
- Select the sponsorship button at the bottom of head-to-head menu, below the coin room options
- From here, you'll be able to activate any unlocked sponsor
Sponsorships remain active for 30 minutes and award players with apparel packs for every coin game they play.
When a sponsorship expires, you can immediately reactivate it with credits, or you can wait until the "cooldown" timer ends to reactivate for free.
What is reputation?
Reputation is what unlocks the next sponsor, and is earned with every apparel pack you open.
You can view your Reputation progress on the sponsor screen.
Any locked sponsor will have a progress bar showing the amount of reputation you have and the amount needed to unlock the sponsor.
Once you have unlocked all available sponsors you will no longer receive additional Reputation points.
How can I get new clubs and golf balls?
WGT offers a wide range of popular equipment from the most famous brands including Callaway, TaylorMade and Titleist.
Equipment can be purchased using in-game credits.
Check out available items by selecting PRO SHOP in the bottom of the Main Menu.
How do I change my clubs or golf balls?
To equip new clubs or balls:
- From the Main Menu select your profile picture in the top right corner
- Tap on EDIT EQUIPMENT at the bottom of the box
- Select the club type or ball from the list on the left that you would like to change (driver, wedge, etc.)
- Choose the item you would like to use and select EQUIP on the right beneath the picture of the item.
How can I use a third wedge instead of a hybrid?
You can swap your hybrid for an extra wedge, or create any arrangement of clubs you would like by switching your equipment to ADVANCED MODE.
To switch to ADVANCED MODE:
- Select the settings gear icon in the bottom right of the MAIN MENU
- Toggle the option for CUSTOMIZE EQUIPMENT from NORMAL to ADVANCED
Once you are in ADVANCED MODE, return to your equipment.
Your equipped items will have the words OPTIONAL or REQUIRED below them.
Any optional item can now be selected to swap with a different club type.
To swap an optional club with a different club type:
- Select the item you would like to replace on the left side of the screen.
- At the top of the screen there are now tabs for Drivers, Woods/Hybrids, and Wedges
- Choose the tab at the top of the item you would like to add to your bag
- Choose the club you want to add to your bag and select EQUIP below the picture of the item on the far right
Can I join a Country Club?
Yes! If you are not currently in a club select the Country Club button at the bottom of the Main Menu to browse country clubs looking for new members.
You can also look through WGT forums where clubs are actively recruiting new members.
You can find the Country Club Corner forum here.
Can I start my own Country Club?
Yes! To create your own country club select the COUNTRY CLUBS button at the bottom of the Main Menu and then CREATE CLUB below the list of clubs.
You must be at least an Amateur tier player to create a country club.
Creating a club costs 50 WGT Credits.
How do I earn XP for my club?
To earn XP for your club you must use a Country Club Pass when you play.
When you start any game, a pop-up will appear on screen asking if you would like to use a pass.
When a pass is used, any XP you earn will be added to your country club to help it reach the next level and earn new benefits.
Can I be a member of more than one Country Club?
You can only belong to one club at a time.
How do I leave a Country Club?
To leave your Country Club:
- Select the Country Club button at the bottom of the Main Menu
- Select the settings wheel to the far right of the Country Club menu
- Select Quit Country Club
Once you are no longer in a club, you can join a new one or create your own.
Can I create a tournament for my Country Club?
Yes, Country Clubs can host their own tournaments.
To create a Country Club Tournament:
- Select Country Clubs at the bottom of the main menu
- Select Club Tournaments at the top of the screen
- Select Create a New Country Club Tournament
If you do not have this option available it's because you lack the proper permissions to create a tournament for your club.
Chat with your club owner to receive permission to create a club tournament.
What are the payout rules for a Country Club Tournament?
If your club has a pay-to-enter tournament or a tournament with a credit purse, WGT will pay out 80% of the total purse to the winners of each tournament.
The structure of how WGT awards credit prizes from a country club are determined by the tournament creator when setting up the tournament.
Country Clubs tournaments can be set up with one of the following award structures:
- Winner Take All - The entrant who comes in first place will win the entire purse
- Top 3 - 1st Place: 55% of the purse, 2nd Place: 30% of the purse 3rd Place: 15% of the purse
- Top 10 - 1st-10th place will receive a payout in the following percentages: 40%, 20%, 10%, 9%, 6%, 5%, 4%, 3%, 2%, 1%
Tiebreakers in Country Club Tournaments follow the normal tiebreaker structure.
Players must complete the tournament to be eligible for prizes.
Country Club Clash Events
What are Club Clash Events?
Clash events are Club vs Club competitions, where the goal is to earn the most points in stroke play games.
The club with the most total points at the end of the event will win the Clash.
The full Clash event runs for 48 hours.
Clubs will match up with other clubs for 4-hours at a time.
How does my Country Club enter a Club Clash?
When a Clash event has started any member of a Country Club can select the Clash card in the Main Menu, and select CHALLENGE A COUNTRY CLUB to begin the matchmaking process.
How do you determine which club you compete against in a Clash?
We try to match your club with another club of similar skill level and active players.
What happens if I don't finish my game in time?
Any games that are not completed within the timer will not count toward the event, but will still add XP to your club.
How do I compete in a Club Clash?
Once your club is matched with an opponent, the Clash card in the main menu will bring you to your Clash leaderboard against the opposing team.
From there, select PLAY A GAME in the top right to begin a Clash round.
You can also use the Clash section of the Country Club menu to reach the Clash leaderboard page.
A Club Pass needs to be used in each Clash round to earn points for your club.
What are Superpasses?
Superpasses are special club passes that can only be used in Clash games.
Superpasses double the number of points earned in a Clash game.
Every team begins with a number of Superpasses determined by their club level.
The BENEFITS tab in the Country Club menu will indicate how many Superpasses a club will begin with in a Clash event.
Additionally, any Turf War events won by a club since the last Clash event will give additional passes for the Clash.
The Superpasses your club has during the first club vs club contest will only be available for that first contest, so be sure to use as many as you can.
In each subsequent Clash your club will be given 2 Superpasses to use.
Superpasses are not distributed to individual players, but given to the whole club.
This means that any player that has permission from the club owner (set in the club owner's tools) are able to use Superpasses.
Superpasses cannot be purchased.
How do I use a Superpass?
If you have permission from the club owner and there are Superpasses available, you will receive a pop-up message at the beginning of your clash game to use a Superpass.
Who can use Superpasses?
Superpasses can be used by any player in the club that has received permission from the club's owner.
If you do not have access to Superpasses, contact your club owner to receive permission.
How does Club Clash scoring work?
Players earn points in a clash based on their play.
Points are assigned as follows:
- Double Eagle: (3 strokes under par): +50 points
- Eagle: (2 strokes under par): +25 points
- Birdie: (1 stroke under par): +12 points
- Par: +5 points
- Bogey: (+1 stroke over par): +2 points
- Double Bogey or worse: (+2 or more strokes over par): +1 point
Clubs will also receive a participation bonus based on the percentage of club members who participate in a 4-hour clash against another club.
Participation bonuses will be added at the end of a 4-hour clash round.
The participation bonuses are as follows:
- 0 to 24.9%: 0 points
- 25 to 49.9%: +40 points
- 50 to 74.9%: +100 points
- 75 to 99.9%: +175 points
- 100%: +300 points
Clashes also offer other ways to earn bonuses based on individual play.
These bonuses are as follows:
- Clash Winner: +500 points
- Club of Player with Longest-Holed Shot: +300 points
- Club of Player With Longest-Holed Putt: +300 points
- Club with Longest Total Distance of Putts Made: +300 points
- Club with Highest Green in Regulation Percentage: +300 points
- Club with Highest Birdie-or-Better Percentage: +300 points
- Club with Highest Sand Save Percentage: +300 points
What can my club earn from playing in a Club Event?
Clubs can earn the following rewards for their placement in a Clash event:
MAX CC Putter: This item is given to a single player of the first place club in the Clash.
The player who receives the putter is determined by the club owner.
Tee Box Markers: Clubs in the top 100 places at the end of the Clash event will receive the limited edition tee markers that were used in the CC Event.
These can be used in custom club tournaments.
Flags: Clubs in the top 100 places at the end of the Clash event will receive limited edition flags used in the clash CC Event.
These can be used in custom club tournaments.
12 Golf Balls: 12 golf balls are awarded to a single player of the second place club.
The player who receives the balls is determined by the club owner.
6 Golf Balls: 6 golf balls are awarded to a single player of the third place club.
The player who receives the balls is determined by the club owner.
Course Builders: The top three clubs will receive 3 course builders to publish club tournaments using custom courses.
Clubs in places 4 through 50 will receive 2 course builders.
Clubs in places 51 through 500 will receive 1 course builder.
Club Passes: Every member in the top 3 clubs who participated in the Clash event will receive 5 club passes.
- Participating members in clubs placing in positions 4 through 100 will receive 4 club passes.
- Participating members in clubs placing in positions 101 through 250 will receive 3 club passes.
- Participating members in clubs placing in positions 251 through 500 will receive 2 club passes.
Players can view their placement in the clash menu by selecting the LEADERBOARDS tab, and can view clash rewards in the REWARDS tab.
Clash rewards are processed within 48 hours after the event has ended.
What are Turf Wars?
A Turf War is a club vs club event where two clubs match up and compete to earn the most coins in head-to-head games.
A Turf War will run for 24 hours and the club that has earned the most coins at the finish will be declared the winner.
How do I start a Turf War?
To begin a Turf War, the club must use twice as many club passes as there are members.
For example, if there are 50 members in a club, 100 passes must be used before the club can Activate a Turf War.
This is called the Call-to-Arms phase.
Once the club has used the number of passes needed, it will be able to select ACTIVATE on the Turf War card on the Main Menu.
If the Turf War card is not showing, it can also be activated in the Country Club Menu.
When a Turf War is available, it can be activated by any member of the club.
What are Trophies?
Trophies are a skill level used to best match your Country Club against another.
When your club performs well in Turf Wars you may see an increase in trophies.
If your team is performing poorly, your team may lose trophies.
How do I earn points in a Turf War?
When a Turf War is active, winning in any head-to-head coin room while using a club pass will add points for your club.
What can I win in a Turf War?
The winning club receives:
- One extra Superpass for the next Country Club event
- 15% bonus Club XP
- All participating members receive 2000 coins
- 15% bonus to the coins earned individually during the event
The losing club receives:
- 5% bonus to Club XP
- All participating members receive 200 coins
- 5% bonus to the coins earned individually during the event
What happens if a Club Event starts before my Turf War ends?
If you have an active Turf War when a Clash event starts, your Turf War will continue regularly, but your club will not be able to activate a new Turf War until the Clash event is over.
Any passes used while a Clash event is active will not count toward the Call-to-Arms phase.
What types of tournaments are in WGT?
WGT offers Ready-Go Tournaments, Leaderboard Tournaments, Sweepstakes, and Bracket Tournaments.
Additionally there are Set of the Week and Shot Clocks, which can be added to any tournament type.
Some tournaments are gated by age or location, or are platform specific.
If you are unable to join a specific tournament it's likely that you have not added important information to your account, are in a location that does not allow you to play in a tournament, or are on a platform that does not allow a specific tournament type.
When trying to join a tournament, WGT may ask for player information to ensure that you meet the requirements of a specific tournament.
What is a Leaderboard Tournament
A Leaderboard Tournament is where the lowest overall score wins.
Leaderboard tournaments can host players of all skill levels on one leaderboard or it can separate players by tier.
What is a Ready-Go Tournament?
A Ready-Go tournament is a 50-player leaderboard tournament where the top 30 players receive prizes.
As soon as 50 players enter the tournament, it will be closed for new entries and a new tournament will automatically become available to join.
After joining a Ready-Go tournament, players will have 24 hours to post their score to the leaderboard.
What is a Bracket Tournament?
A Bracket Tournament is a multi-round tournament that places entrants into head-to-head style matchups where the winner of each match moves to the next round.
When the bracket completely fills, the round timers begin.
Be sure to complete your round within before time runs out and keep an eye on when the next round starts!
What is a Shot Clock Tournament?
A Shot Clock Tournament challenges players to complete each shot within a set amount of time.
Any of the previously mentioned tournaments can be designated as a Shot Clock Tournament.
Shot Clock Tournaments can be identified by a shot clock icon on the tournament art and info.
What is a Set of the Week Tournament?
A Set of the Week Tournament forces all entrants to use a special set of clubs for the specific tournament.
In this case, the Set of the Week clubs are provided by WGT and the player does not need to purchase special equipment.
Any tournament can be designated as a Set of the Week tournament, and is identified by a special club icon on the tournament art and info.
How are leaderboard tournament winners awarded?
For tournaments with a "top 70" payout:
|Place||% of Purse
|Place||% of Purse
|Place||% of Purse
Not all leaderboards use a "top 70" structure.
Some leaderboard tournaments have custom prize settings.
These can be found in the tournament rules or the prize description for that tournament.
How are Ready Go tournament winners awarded?
||Percentage of Purse
||(Example. 100 credit entry fee, excluding ties)
|5th - 10th
|11th - 15th
|16th - 30th
How are Bracket tournament winners awarded?
In brackets that have credit prizes, the award structure is:
- 1st Place: receives 50% of the total prize purse
- 2nd Place: receives 30% of the total prize purse
- 3rd & 4th Place: each receives 10% of the total prize purse
How are ties handled in tournaments?
In the event of a tie, placement on the leaderboard of the tied entrants is determined by the following tiebreakers in order until leaderboard placement is determined:
- The lowest combined score for the final nine (9) holes.
- The lowest combined score for the final six (6) holes.
- The lowest combined score for the final three (3) holes.
- The lowest score for the 18th hole (9th for nine-hole games).
- The lowest scoring entrant for each individual game hole, in sequence from 17th (8th for nine hole games) through to 1st.
- If any ties still remain, the earlier-submitted entry will be deemed the better scoring entry.
If multiple players tie for the same place, unless otherwise noted in the tournament rules and prizing, the credits awarded will be added up and divided by the number of tied players.
For example: if three players tie for 2nd place, the credits awarded for places 2, 3, and 4 will be totaled and divided by three so each of the players tied for 2nd place receive the same amount of credits.
5th place will then get the correct 5th place percentage.
First place will always be determined as a single winner using the tiebreakers above.
Why do I see a player in a tiered leaderboard that does not belong to that specific tier?
When players enter a tiered tournament they are locked to the leaderboard associated with the tier they are in when they first enter the tournament.
For example: if an Amateur player enters a tiered tournament they will be added to the Amateur tier leaderboard for that tournament.
If that player is promoted to Pro while the tournament is active they will continue to play on the Amateur leaderboard until the tournament is completed but can no longer enter any new Amateur tournaments.
What is a Showdown?
A Showdown is a 3-round head-to-head stroke play event where players can win prizes based on leaderboard placement.
A player will advance to the next round by finishing in the top 50% of their leaderboard.
In the final round, placement determines the player's prize.
All players that make it to the final round of the tournament will win prizes.
In a Showdown players compete in multiple head-to-head games to post their scores to the Showdown leaderboard.
Any unfinished or unplayed holes at the end of the round timer will be scored as bogeys.
How do I advance to the next round of a Showdown?
A player advances to the next round of the Showdown by finishing in the top 50% of their leaderboard.
Players below the cut line will be eliminated from the round.
If I don't make the cut can I play again?
The Qualifying Round consists of 3 single-day cycles where players who are eliminated can reenter the tournament and try again in other days of the Qualifying Round.
For example, if a player enters day 1 of the Qualifying Round and is eliminated, they can enter again in day 2.
After the 3rd day of the Qualifying Round eliminated players will no longer be able to re-enter.
Players who finish in the top 50% of their leaderboard will advance to the next round.
Once a player has qualified for the next round, they do not need to play in any remaining days of the Qualifying Round.
What happens if I don't complete my Showdown round?
If a player does not finish their round, all unplayed holes will be scored as bogeys.
What are the three levels of the Showdown and how are they different?
The three levels of the Showdown are Rookie, Veteran, and Expert.
Players who enter higher levels of the Showdown pay a higher fee to enter the tournament, play against more experienced users, and win bigger prizes.
What kind of prizes can I win in a Showdown?
Players have a chance to win credits, coins, apparel, golf balls, and other gear.
Check the prize tab in the Showdown to see the prizes you can win in that specific Showdown.
Sometimes players can even win special or exclusive items.
How are Showdown ties handled?
If two players are tied in a Showdown, leaderboard placement is determined by:
- Number of Showdown holes completed
- Score of final Showdown game
- Score of second-to-last Showdown game
- Score of third-to-last Showdown game
- Number of Double Eagles scored in Showdown
- Number of Eagles scored in Showdown
- Number of Birdies scored in Showdown
- First to complete Showdown round