I apologise in advance for my long message. My aim here is to be as honest as possible and hoping that someone from WGT will see this and be able to help me.
Here is my full story:
I discovered WGT back in 2015 and created an account. Few weeks later at level 20 something, I forgot my password and created JordanSpieth007 that I have been playing on and off since. The account first created has not been active since 2015. I started playing very actively about a month ago falling in love with this game again.
Watching Young46 videos on youtube to improve my game, following E-Tour events, upgrading my driver, spending hours and a lot of money mapping club distances. I start performing well in monthly tournaments in the master division at st Andys, pebble etc. Super stoked my hard work is starting to pay off.
Being so excited about finding joy from this game, I create an account to convince my wife to play. Account name is Jooste05 feel free to check it out. She played passed the intro and said it is not for her. This account has not played in any tournaments, no head to head matches against anyone, clearly no ill intention.
Fast forward a couple off days and I can't log in to my account receiving an error code saying my account is disabled. I contacted support as the message suggested. I wait 48 hours and receive no response. Out of desperation I post on this forum with the hopes that someone will help me.
I finally receive a reaponse from WGT saying I have multiple accounts ( the 2 accounts mentioned above). I explain the situation as I did above, acknowledging how this appears to be multiple accounts. WGT still has my account disabled. My question is the following: Why doesn't a persons intent get taken into account when deciding to allow an account to play again or not? I had no ill intentions whatsoever. No credit matches, no gifting, no nothing...
I apologised, admitting that this can look like multiple accounts. I have no interest in having more than 1 account. I just want to be able to play on my account again like I have done on and off since 2015. Surely not everyone that created a 2nd account is a criminal and have bad intentions?
Any help or advice from anyone will be greatly appreciated.