LindaLuvsTiger:
When I went to put $5.00 on I typed it in but forgot to click on the "CIRCLE" so when it said is that what you want I didn't notice and said OK Then said I had 5000 credits. I can't afford it and email you all yesterday 7/11/2011. I havent heard back and heard hundreds of people say you all don't respond timely with emails. I was instructeed to email which I did.
When will I hear back??? A timely response from WGT is generally with 1-3 days. That's only fair when players make HUGE $$ mistakes especially when they can't afford that. Money issues should always be a top priority with EMAILS.
That's what all poker sites did whenever there was money issues. You need to understand that not all people are rich and can't afford $50.00. Yes, I made the mistake but Yes you should respond timely.
Thank you!
Lindaluvstiger
I know this was posted some time ago but simply had to share my experience. Just 2 weeks ago I did the exact thing as you did. I was extremely pissed because I don't really give a flying flip which credit option is the most popular. I don't need WGT holding my hand to make sure I fork enough over. If the $50.00 wasn't preset by WGT then I doubt the $50.00 credit buy would be popular at all.
The good news is I immediately emailed and explained what happened and within a couple of hours received a reply saying they had credited me back $45.00. I was very surprised. I've sent many, many emails to them and this was the FIRST TIME THEY HAD BOTHERED TO REPLY. Not only relieved my mind but actually build a very small amt. of trust. VERY SMALL.