Player Login
Log in with:
OR
skip nav

Forums

Ball Purchase Problems In-Game Again

rated by 0 users
Mon, Apr 27 2020 7:55 PM (27 replies)
  • DaveStrock
    919 Posts
    Tue, Jun 13 2017 5:48 PM

    Thank you WGTUniverse,,i appreciate your prompt attention to the issue,,matter resolved.......

  • WGTUniverse
    94 Posts
    Wed, Jun 14 2017 6:27 AM

    DaveStrock:

    Thank you WGTUniverse,,i appreciate your prompt attention to the issue,,matter resolved.......

     

    DaveStrock:

    Thank you WGTUniverse,,i appreciate your prompt attention to the issue,,matter resolved.......

    no problem buddy! :) 

  • alanti
    10,549 Posts
    Thu, Jun 15 2017 3:43 AM

    WGTChampion:

    If you find that you received only one ball with your purchase, contact Customer Service. They'll fix you up. 

    _CHAMPION

    I am sure they would, but then there are players who do not realize......or players like me who could not be bothered. I just stopped playing for a number of days - I did not miss out, WGT did.

    I am not sure if it has finally been fixed, but this went on for days........I am sure if it was the other way around, WGT would rectify it immediately.

    Poor

  • gherkinhead1
    198 Posts
    Thu, Jun 15 2017 4:46 AM

    You will never get your balls back.

     

    I pocketed them and intend playing with them in the next few weeks.

  • Luckystar5
    1,519 Posts
    Thu, Jun 15 2017 5:14 AM

    If you contact customer service they will fix it for you.  Unfortunately they aren't very helpful in all cases.  The other day I received a promotion for credits, buy any over 500, and I would receive 500 to match me, free.  I did, I didn't receive the free credits, I contacted c/s, explaining my situation.   I was told politely that I had received that promotion in error, and basically said that you can't use the promotions more than once. So ignore any future promotions! Wow that from c/s? So I take it they just said "so sorry about your luck". I feel it's just going to get even worse for us here. 

  • DAZZA501
    5,961 Posts
    Thu, Jun 15 2017 12:42 PM

    I contacted customer service about 10 minutes ago and i've received a sleeve of balls already.

    Thanks very much wgt for the speedy response.

  • Golddigger47
    9 Posts
    Mon, Apr 27 2020 7:40 PM

    Its still happening I just bought got 1 ball

  • alosso
    19,876 Posts
    Mon, Apr 27 2020 7:55 PM

    You should "contact" WGT below.

RSS