Support (WGT)
Aug 29, 4:52 PM
Dear Paul,
What browser are you using? Has it updated recently? Some browsers are now defaulting to having Flash disabled after updating, make sure Flash is enabled in your browser settings. If you use a different browser does it resolve your issue?
Sincerely,
WGT Member Services
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Support (WGT)
Aug 28, 5:04 PM
Dear Paul,
We are aware of the higher than normal player disconnection rate. We are working to resolve the issue. Thank you for your patience.
We're sorry that you are experiencing problems when trying to load WGT. The most common loading problems (freezing, disconnection, and loading errors) are solved by clearing your Flash and browser caches. These errors usually occur when the game cannot read or access the cached files on your system. If they become corrupted or unreadable you'll often be unable to log in.
Any time you're having prolonged loading times or load manager errors this should be the first thing you try. It's also a good idea to clear caches when we release a product update. Below is a Forum post that provides information on clearing the Flash and browser cache, as well as other trouble shooting suggestions.
http://www.wgt.com/forums/p/635/2552.aspx
If none of the above help to resolve your problem, please contact us so we can find a solution.
Regards,
WGT Member Services
For more tips and info on the game check out the links below.
Forums - http://www.wgt.com/forums/
FAQ - http://www.wgt.com/help.aspx
Support (WGT)
Sep 18, 3:55 PM
Hi Paul,
Thank you for the message. I have not yet heard of this issue you have described regarding the disappearing avatar and unfortunately because Maxthon is not supported I am unable to diagnose this issue. It may be due to having some of the Flash options disabled that are stopping Ads from showing.
Best Regards,
WGT Member Services
There is another one I can't find right now . That basically suggests that certain adblockers could be causing some of these disconnects .
I have always used Adblocker and or Adfender . Never completely have gotten away from the disconnects . It is much worse now .