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WGT Credits not posted

Sat, Jul 24 2021 1:16 PM (7 replies)
  • DaveBrooks
    202 Posts
    Thu, Jul 15 2021 11:09 PM

    Reaching out the WGT community for help.  I have about 8,000 credits earned from Tapjoy that are not visible to my account.

    When I email to WGT Member Services they insist they are posted and sent me this screenshot.  The credits in question are in status "Initial", and not "Ok".  Hence not visible or usable on my end for balls, etc.

    Sample below from WGT Guest Services

    https://imgur.com/a/j8Cc8zw

    Here is the same time period from My Account Transaction History

    https://imgur.com/O6IsU8Q

    Username: DaveBrooks

    Advice is appreciated.

     

  • WildCoast
    370 Posts
    Fri, Jul 16 2021 2:31 AM

    If you haven’t received the credits you need to message Tapjoy direct through the game you played.

    You will have to send them a screenshot and proof through the game itself

    Hope that helps

  • DaveBrooks
    202 Posts
    Fri, Jul 16 2021 7:51 AM

    Tapjoy HAS issued all the credits. 

    They are sitting in my WGT account in PENDING status. 

    No one at WGT will help me clear this up.  If you look that the 1st image I posted you can see the status is "Initial".  

    I need that changed to "OK"

  • SamSpayed
    3,332 Posts
    Fri, Jul 16 2021 11:19 AM

    I'm guessing that maybe you completed a Tapjoy offer that will take some time to finalize.  For example, some offers require that you keep a subscription active for 30 days, without cancelling it, before the credits are finally granted.

    I guess the specific questions to ask Tapjoy and/or WGT CS are:  At what point will those 482 credits go from Initial to OK?  What still needs to be done?

  • DaveBrooks
    202 Posts
    Fri, Jul 16 2021 2:28 PM

    Thanks Scott - that would make sense but the reward period is over for that offer, so they should be released.  All's I want is a simple explanation, and WGT does not offer any, which leads to frustration.  I put a lot of time in earning those offer credits.  ug.

    Anyone have advice?

  • JDGHOST
    5,329 Posts
    Fri, Jul 23 2021 5:05 PM

    I have seen all of Dave's evidence he it right WGT has to release him the credits there just stuck never reached his actual credit Balance  ..  There are a bunch of TapJoys that say "Initial" which is not right 

    none of the below listed were actually awarded to Dave's account?

     

    Guns of Glory  Totals 
    6/10/21 11:52                     99
    6/12/21 10:46                   482
    6/14/21 8:13                   482
    6/16/21 12:22                   482
    6/18/21 18:14                   713
    6/22/21 10:22                   844
    6/27/21 7:58                1,679         4,781
    Complete 10 Games of Solitare!
    7/2/2021 15:54                   480            480
    Yahtzee
    7/3/2021 16:43                   532            532
    Puzzle Page
    7/4/2021 0:03                   104            104
    Starts Casino Slots
    7/3/2021 9:26                     80
    7/4/2021 5:54                   350
    7/5/2021 9:13                   551            981
    Bravo Slots
    6/13/2021 3:15                     37
    6/15/2021 22:06                   187            224
    Grand Total         7,102
    Have screen shots of rewards

     we need Scott Hope to take a look 😃

    JD

  • ScottHope
    7,857 Posts
    Sat, Jul 24 2021 2:17 AM

    I can't add anything to the suggestions that have already been put forward as I don't do any of these things for credits.

    I can't even get emails through for my subscribed threads. All very annoying. 😬

  • alosso
    20,390 Posts
    Sat, Jul 24 2021 1:16 PM

    DaveBrooks:
    Advice is appreciated.
    My two Pfennig:

    If you go down the path of earning "free credits", you'd better accept the feeling of being scammed.

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