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can not log on

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Thu, Aug 19 2010 6:55 PM (2 replies)
  • triton3766
    1 Posts
    Thu, Aug 19 2010 12:41 PM

    i bring up wgt.com and the screen freezes everytime. anyone else experience this?

  • WGTSky
    223 Posts
    Thu, Aug 19 2010 6:34 PM

    Hey Triton,

    If you're having problems with loading errors that could mean you need to clear your flash and browser caches.  These errors usually occur when the game cannot read or access the cached files on your system.  If they become corrupted or unreadable you'll often experience what you have described.

    Please have a look at this news article about clearing your caches ( http://www.wgt.com/news/archive/2010/03/09/have-you-cleared-your-cache-lately.aspx ) and make sure you are performing regular maintenance on your system.  Any time you're having prolonged loading times or load manager errors this should be the first thing you try.  It's also a good idea to clear caches when we release a product update.

  • Richard4168
    4,309 Posts
    Thu, Aug 19 2010 6:55 PM

    Triton, here's a quick link to WGTsky's helpful information.

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