pdb1:It is not ethical or in my nature or even allowed by membership policy to name the perpetrators by name . They know who they are . So do you.
No sir...I do not. I was not, nor am I now, interested in exactly who gave you your belief about customer satisfaction. Simply from one inside WGT or just what you heard/read from someone outside of WGT would have sufficed.
I respect everything you state in your post and I agree with most of it in general. I also have issues with the way the P'sTB have handled (or should I say not handled) the original intent of this thread. But I've said it before and I'll say it again, there aren't enough active forum participants to be a voice for the majority of members...only for the game itself and/or improvements to it. From alanti's initial list of requested changes, I re-read the following 20 pages and aside from CC issues, I found only 2 follow-up suggestions I agree would be an improvement.
1) Forfeit anytime during a rated game.
2) "Please Participate In Your Forums" statement on the home page.
Everything else (again, CC's aside), were too individualized, too inane, too difficult to program in, etc.
My thoughts of late have been towards those members in countries that don't have English as a first language. Is their game, forums, etc. in their own language? Are they as inactive to game issues as the majority of English speaking members? Or are they forced to deal with a English version only, in play and forums? There are supposed to be millions of members but on this forum, there are (guesstimating) less then 1000 posters. How many members are in North America and speak English? And we get apathy toward improvements and/or no interest in participating in the forums from the majority of them. Unless it is strictly related to improved playability, WGT will likely disregard 99% of any/all suggestions...even though they asked for them.
And it is extremely understandable for alanti's attitude to plummet from hope to downright disgust at the total and complete lack of communication from WGT for quite some time now, as are many of us by now.
I wish the Freedom of Information Act applied to inter-office memos, meetings, etc. for WGT. Maybe someday, someone will do a "Snowden" and release their findings (and I'm not suggesting someone should cause that could lead to a lawsuit). But it would be interesting to say the least.
jmo's&t's