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Windows Version Live.xml Error unable to parse xml

Thu, May 30 2024 6:37 PM (7 replies)
  • cmathewhall
    65 Posts
    Mon, Jan 2 2023 1:28 AM

    WGT Windows desktop version Not Working. 

    Please check your internet connectivity, we are having a hard time getting a signal. Name: Live.xml Error: unable to parse xml

    What is the fix? Have 4 PC's with WGT windows desktop version and all say the same thing. It works fine on Apple Mac.

  • DavStan
    255 Posts
    Mon, Jan 2 2023 10:26 AM

    its working fine on my windows desktop luckily

     

  • dad19733
    164 Posts
    Thu, Jan 5 2023 2:01 PM

     

    @cmatthewhall

    If it hasn't started working,  try uninstall then reinstall

    Jamie

    cmathewhall:

    WGT Windows desktop version Not Working. 

    Please check your internet connectivity, we are having a hard time getting a signal. Name: Live.xml Error: unable to parse xml

    What is the fix? Have 4 PC's with WGT windows desktop version and all say the same thing. It works fine on Apple Mac.

     

  • SimonTheBeetle
    3,541 Posts
    Thu, Jan 5 2023 3:12 PM

    dad19733:
    If it hasn't started working,  try uninstall then reinstall

    +1

    The following link will help, OP.

    https://www.wgt.com/forums/p/243693/4190384.aspx#4190384

    By courtesy of Scott as usual 

  • cmathewhall
    65 Posts
    Fri, Jan 6 2023 2:39 AM

    Followed reinstall directions and still no luck. sent ticket to support but no reply last time so hopefully this time they will reply. Thanks for info.

  • PureGro1
    1,656 Posts
    Fri, Jan 6 2023 4:52 AM

    cmathewhall:

    Followed reinstall directions and still no luck. sent ticket to support but no reply last time so hopefully this time they will reply. Thanks for info.

    ScottHope:

    Reinstall WGT (not for steam)

    1.) Create a system restore point. (This is not strictly necessary if you are going to skip step 4).

    2.) Uninstall the WGT Launcher the normal way first, either via the control panel or from the start menu or windows settings / apps.

    3.) Next, go into your Program Files or Program Files (x86) in Windows explorer, and find and delete the Topgolf folder.

    4.) Open up the registry editor, navigate your way to this key... HKEY_CURRENT_USER\SOFTWARE\WGT ...and delete it.

     

    5.) If you don't want to manually edit the registry in step 4, download and run THIS file, it will delete the key for you. You will get some warning pop-ups about editing the registry when you run the file, just okay those if you are happy to proceed.

    6.) Reboot your PC.

    7.) You can now re-install the game. HERE is a link for the game download.

    Did you do all these steps, Including #4? 

  • HAMILTONH2O
    2,168 Posts
    Wed, May 29 2024 4:58 AM

    I am getting this same issue as OP on all my android devices but apple systems working fine

    Was there ever a successful solution to this?

     

    Are my android devices too old ?   I dont think so 

    Mike aka Houdini 

  • nyctc7
    160 Posts
    Thu, May 30 2024 6:37 PM

    Don't know about Android, but to successfully re-install on my Windows desktop I had to both edit the registry (as explained above) AND clear all my cookies. Then I was able to re-install. It may be possible that just clearing the cookies would have been enough, I don't know as I edited the registry first, and that didn't work. But doing both worked.

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