Paul, I agree with your premise about the power of positive or negative reinforcement. We differ on one being more prevalent than the other. If someone requires help or advice, the people who post in here respond far quicker than wgt, and provide sage guidance that actually helps. Many, including me, have even gifted to those less fortunate, but who are honestly doing the best they can.
If someone attempts to play people for fools, or goes on a rage filled rant, or complains about situations he/she could remedy, but don't... then we provide slightly different "guidance"..:)
In my experience on this site, and in RL, people are treated the way they deserve to be. Not always, but usually.
ps. This is a recent example. This player has been a member since 2009. Most of his kit is starter level, with a few low end upgrades:
"Legends need to play other legends. Period.
This is a complete joke. This site used to be fun and competitive.
As a tour master I recently have been getting paired against legends 95% of the time!?!?
WGT needs to address this or I have spent my last dollar on this farce."
...so Paul, what positive reinforcement would you suggest? This guy is serious enough to post this rant, but not serious enough to help himself become more competitive. The thread is still active if you want to read what others have suggested.