Have you tried reinstalling it again?
yep still the same
Okay, have a go at reinstalling it, but follow these instructions...
Reinstall
still no good now it says i need to go to app store to install but wgt launcher not found
Are you on a Windows PC?
yes i am
Does remote assistance appeal to you?
no
cant even send email comes up with server error 422
You can't send an email to anyone?