The few that have posted have the general story correct.
im friend Steven, StevenS1124 had his account hacked and because of a WGT security issue they were not able to lock down his old account. After several emails and weeks of waiting WGT said the best course of action would be to open up a new account and they would bump up the new one to where the old one was. They basically got it correct he is still owed his credits and Tour Champion tier but the level he was at the balls he had, the clubs and all his acquired apparel have been restored. A very good ending to what would have been the closure of one of the best players in WGT.