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Tracking down disconnects/crashes

Mon, Sep 9 2019 6:20 PM by pdb1. 431 replies.
  • pdb1 United States
    20,091 Posts
    Sun, Nov 29 2015 11:53 AM

    OkieX:
    YOU OWE US ALL.

      What ? You think I like getting ripped off ? Hell no . I am not defending them . I am just sayin they got their asses covered . 

    OkieX:
    AND BEFORE YOU SAY ANYTHING pdb1 - GET STUFF MF'ER.

      Lol I saw you deleted that . No way bro . It burns me up too .

  • willowbank Canada
    3 Posts
    Wed, Dec 2 2015 5:04 PM

    can no longer play multi player games due to continuous disconnects. my completion rate is now poor even though the system is disqualifying /disconnecting me. this is only a problem with multi player games. please fix the problem and reset my completion to good

  • pdb1 United States
    20,091 Posts
    Wed, Dec 2 2015 5:38 PM

    willowbank:
    the system is disqualifying /disconnecting me. this is only a problem with multi player games

      It is unfortunate and annoying for all and is not characteristic of just multi player games . It happens in almost every mode . Obviously a much bigger and tougher problem than it appears or it would be fixed .

    willowbank:
    and reset my completion to good

      It will reset again in 100 rounds .

  • ncjohn51 United States
    1,982 Posts
    Thu, Dec 3 2015 5:13 AM

    For what it's worth, I had regular disconnect problems--in regular games, multiplayer games and on challenges that other players sent to me--that were an ongoing problem. Someone told me about having put Ad-Block on their system so I tried that without any expectations and I can honestly say that it totally eliminated my disconnect problems. I suspect there is something in the loading of those ads between holes and such that somehow upsets something in the loading of the holes or in keeping track of the connections between those playing the game and the ads being displayed though i don't have the technical expertise to understand how or why.

    At any rate, in my mind it is worth trying for any of you having the ongoing problems as I was. It has been over a year now since I had my last disconnect from WGT's end or got booted from an ongoing match.

    The downside of it is that if you use the opportunities for free credits to buy balls and stuff through watching videos you have to remember to turn it off while you're doing that, and even then there are glitches relative to getting things to report and credit at times.

  • pdb1 United States
    20,091 Posts
    Thu, Dec 3 2015 6:04 PM

    Support (WGT)

    Aug 29, 4:52 PM

    Dear Paul,

    What browser are you using? Has it updated recently? Some browsers are now defaulting to having Flash disabled after updating, make sure Flash is enabled in your browser settings. If you use a different browser does it resolve your issue?

    Sincerely,

    WGT Member Services

    Support (WGT)

    Aug 28, 5:04 PM

    Dear Paul,

    We are aware of the higher than normal player disconnection rate. We are working to resolve the issue. Thank you for your patience.

    We're sorry that you are experiencing problems when trying to load WGT. The most common loading problems (freezing, disconnection, and loading errors) are solved by clearing your Flash and browser caches. These errors usually occur when the game cannot read or access the cached files on your system. If they become corrupted or unreadable you'll often be unable to log in.

    Any time you're having prolonged loading times or load manager errors this should be the first thing you try. It's also a good idea to clear caches when we release a product update. Below is a Forum post that provides information on clearing the Flash and browser cache, as well as other trouble shooting suggestions.

    http://www.wgt.com/forums/p/635/2552.aspx

    If none of the above help to resolve your problem, please contact us so we can find a solution.

    Regards,
    WGT Member Services

    For more tips and info on the game check out the links below.

    Forums - http://www.wgt.com/forums/
    FAQ - http://www.wgt.com/help.aspx

    Support (WGT)
    Sep 18, 3:55 PM
    Hi Paul,
    Thank you for the message. I have not yet heard of this issue you have described regarding the disappearing avatar and unfortunately because Maxthon is not supported I am unable to diagnose this issue. It may be due to having some of the Flash options disabled that are stopping Ads from showing.
    Best Regards,
    WGT Member Services

     

      There is another one I can't find right now . That basically suggests that certain adblockers could be causing some of these disconnects .

      I have always used Adblocker and or Adfender . Never completely have gotten away from the disconnects . It is much worse now .

  • BallSpaz United States
    8 Posts
    Sat, Dec 19 2015 7:10 PM

    4 disconnects in 3 player stroke game then last

    disconnect at 7th hole with no reconnect or continue. 

    ARRRG

    Was having a great game score wise and would

    have been nice to be able to finish as it would

    have lowered my average. 

  • BallSpaz United States
    8 Posts
    Sat, Dec 19 2015 7:11 PM

    4 disconnects in 3 player stroke game then last

    disconnect at 7th hole with no reconnect or continue. 

    ARRRG

    Was having a great game score wise and would

    have been nice to be able to finish as it would

    have lowered my average. 

  • RobertoH2 United States
    6 Posts
    Sun, Dec 20 2015 11:12 AM

    Today, 12/20/15, The "Adobe plug-in" has crashed during match play events many times.

    In the past I have been to rejoin the game, but it does not allow me to do that now. I have been thinking it is not a good idea to play mulit-player games because of this.

    Regards,

    RobertoH2

  • pdb1 United States
    20,091 Posts
    Sun, Dec 20 2015 1:18 PM

    willowbank:
    can no longer play multi player games due to continuous disconnects

    BallSpaz:
    4 disconnects in 3 player stroke game

    RobertoH2:
    have been thinking it is not a good idea to play mulit-player games because of this

      I know it seems bad right now . And it is . It is even worse than you describe . Single play brackets , single player CC tourneys , Blitzes are all being affected . 

      This is not going to go away . So we just have to deal with it . 

  • MadMickyD Australia
    2 Posts
    Sat, Dec 26 2015 9:40 PM

    Can you fix the problems with your server. You charge real money to play certain aspects of your game ie skins and I was disqualified because your system kept freezing and timed me out resulting in a DQ which meant my opponent got the full amount of skins wager for the challenge inside of two holes. I don't mind being beaten by a better player but losing money (real money) because of system problem is not only unfair but boarders on criminal.

    madmickyd

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