With so many different PC systems around there is no way for them to trouble shoot everything.
They don't have to troubleshoot everything. Are you telling me they couldn't log in remotely, say from their own homes or anywhere with free wireless and experience what a good many players are experiencing?
The glitches are mounting up, and no disrespect intended, but the engineers/programmers seem to be at a loss as to how to fix them.
In addition, the troubles are occurring across several different browsers, so it's not our individual computers, it's probably something to do with wgt servers and/or programming.
I'm sure wgt appreciates that you constantly come to their defense, but the cheerleading grows tiresome after a while.
edit: I realize that sounds a bit harsh. In the wake of that criticism I must give you props for all the help you've provided to new players over the years.