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No permission to open WGT launcher

rated by 0 users
Wed, Mar 13 2024 6:55 AM (16 replies)
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  • davehal1964
    10 Posts
    Tue, Mar 12 2024 8:09 AM

    I'm getting the following error message every time I click on launcher:

    "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

    I therefore right-clicked on TopGolf folder in Program File (x86) folder to open properties and access the to Security settings tab. This allows me to grant permissions for various parties - system, administrator etc,. 

    Have also right-clicked on Launcher.exe and run as administrator, as well as removing files and downloading again. Same error as above every time. 

    Appreciate any ideas on what might be causing this. 

  • ScottHope
    10,187 Posts
    Tue, Mar 12 2024 8:22 AM

    Try my reinstall method.

  • davehal1964
    10 Posts
    Tue, Mar 12 2024 8:42 AM

    Thanks Scott - should have mentioned, that I tried that too. 

  • garyk49
    2,324 Posts
    Tue, Mar 12 2024 9:12 AM

    What device are we talking about.  If computer, sounds like you changed/downloaded something just before it started to happen.

     

  • ScottHope
    10,187 Posts
    Tue, Mar 12 2024 10:57 AM

    Okay, can you run the game directly from here?

    C: \ Program Files (x86) \ Topgolf \ WGTLauncher \ golf \ golf.exe

  • davehal1964
    10 Posts
    Wed, Mar 13 2024 3:30 AM

    Thanks Scott. That file does open the launcher, but tells me I need to update it. When I do so, only option given is to remove (update/repair greyed out). I removed and reinstalled, and ended up with the same error message when I try to open. 

  • davehal1964
    10 Posts
    Wed, Mar 13 2024 3:32 AM

    Hi Gary it's desktop computer running on W11. You might be right, but not sure what I've downloaded to impact WGT launcher

  • davehal1964
    10 Posts
    Wed, Mar 13 2024 3:34 AM

    Hi Gary. Running on desktop computer Windows 11. You may be right about a download/change, but I don't recall anything around the time WGT launcher stopped working

  • ScottHope
    10,187 Posts
    Wed, Mar 13 2024 3:36 AM

    Okay, lets try this...  go up one directory, rename the golf folder, then try running the launcher.exe again.

  • davehal1964
    10 Posts
    Wed, Mar 13 2024 3:54 AM

    Renamed folder asTopgolf1 and tried running launcher.exe. Same outcome I'm afraid. 

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