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Current Tapjoy Fiasco

Mon, Jul 15 2024 2:39 AM (20 replies)
  • BlackBogey
    488 Posts
    Tue, Feb 13 2024 1:31 PM

    Duphpherer:

    After you begin playing any game, immediately go back into Tapjoy/reward status. If it doesn't say "continue" then chances are you're wasting your time. They implemented this system after ripping off so many players getting told by Tapjoy that the game was not "accredited" to that player, so nothing counted.

    Also, if they're not paying promptly at the first payoff point, stop playing until you see payoff. 

    I'm with Duph.  You have to use some caution and common sense before laying out cash for any of these offers.  

    I only do the higher credit payout games (usually Casino or RPG), and only do the ones that allow me to make an in-game purchase for a fairly large credit reward.  I like the Casino/Slots ones because there is usually an "Auto Spin" button, so I can set it for 100-500 spins and walk away. 

    I start of with the ones that list "Interact with the Game" or "Download the App" as the first Reward and offer some nominal amount of credits for doing this.  So I'll download and play for 20-30 minutes, then shut it down and check back the next day to see if my credits are there.  If they are, I keep going.  If not, there's absolutely no use to waste anymore time.  I'll then play long enough to reach the next level and see if that one pays.  If both of those pay off, I'll feel a heck of a lot better about spending some cash.  Once they pay off once or twice and you take screen shots to back your case, it's a lot harder for them to give you that run-around about "This action could not be attributed to you" or "App was not downloaded through Offerwall" once you actually outlay some real cash.

    I'm currently doing a 2X Slots one and the first 2 Rewards just for opening the app and then reaching L50 both paid off (40 and 164 credits), so I'll probably do the first cash offer and see how that goes:  "Spend over $9.99 in a single purchase".  Then I'll wait a day or 2 to see if I receive my 4,116 credits.  If that goes through I'll then do the $19.99 for 6,172, and if that goes I'll do the $49.99 for 15,432.  If all goes as planned I'll get 25,720 credits for my $79.97.  That's not 2X, but slightly more than 3X what I could normally buy them from WGT for ($80 = 8,000 credits).  Then with the casino coins I buy I'll probably make it to the next few in-game reward levels by actually playing the game, which will get me 492, 720, and 2,468 credits before I give up.  At some point I'm just going to hit the wall and not going to be able to advance any more levels.

    So in the end if they keep paying off  I"ll get: 40+164+4116+6172+15432+492+720+2486 = 29611 credits for $79.97 and a few hours of time (vs. paying WGT $296.11 for them).

    Sorry for long wall of text, but just trying to pass along what has worked best for me the last few 2X credit offers I've done.

  • Cicero733
    2,307 Posts
    Tue, Feb 13 2024 2:59 PM

    I haven’t had access to Tapjoy for many months now. “No offers available”. I sent another CS to them and this is my reply. Basically it’s my problem, good bye.

    tapjoy
    February 13, 2024, 17:44 -0500
    Hi,

    Thanks for reaching out.

    If your issue concerns missing rewards for an offer you clicked from the Tapjoy offerwall, you'll need to create a Customer Support case directly from the Offerwall, by clicking on the specific offer in the app that served you the offerwall on your mobile device.

    You can see how to create a support request by following the steps on this link: https://www.tapjoy.com/faqs/submitting-a-customer-support-ticket/
    If you have already submitted a support request regarding a specific offer, please reply on the original issue thread you opened from the offerwall, and your ticket will be prioritized accordingly.

    If your issue concerns not receiving offers on your offerwall list, please note that the display of offers on each User's offer wall is done automatically according to your app's settings.

    We're going to close that ticket for now. In case the issue is still relevant, feel free to continue the chat here.


    Regards,
    Customer Support
  • BlackBogey
    488 Posts
    Tue, Feb 13 2024 5:13 PM

    Cicero733:

    I haven’t had access to Tapjoy for many months now. “No offers available”. I sent another CS to them and this is my reply. Basically it’s my problem, good bye.

    tapjoy
    February 13, 2024, 17:44 -0500
    Hi,

    Thanks for reaching out.

    If your issue concerns missing rewards for an offer you clicked from the Tapjoy offerwall, you'll need to create a Customer Support case directly from the Offerwall, by clicking on the specific offer in the app that served you the offerwall on your mobile device.

    You can see how to create a support request by following the steps on this link: https://www.tapjoy.com/faqs/submitting-a-customer-support-ticket/
    If you have already submitted a support request regarding a specific offer, please reply on the original issue thread you opened from the offerwall, and your ticket will be prioritized accordingly.

    If your issue concerns not receiving offers on your offerwall list, please note that the display of offers on each User's offer wall is done automatically according to your app's settings.

    We're going to close that ticket for now. In case the issue is still relevant, feel free to continue the chat here.


    Regards,
    Customer Support

    Reach out again and explain your situation. Did you reset your Ad ID or change devices?

    There was a guy on Discord who laid it all out, and I know you are on there because you've replied to a few of my posts.  I wish you all the best in getting it resolved.  I'm in the Tapjoy limbo right now with one of the 2X credit offers.  They haven't flat out denied me, but it's been over 4 hours since I completed the offer for $49.99, so hope is dwindling.

  • Yiannis1970
    3,285 Posts
    Thu, Feb 15 2024 4:42 AM

    BlackBogey:

    Duphpherer:

    After you begin playing any game, immediately go back into Tapjoy/reward status. If it doesn't say "continue" then chances are you're wasting your time. They implemented this system after ripping off so many players getting told by Tapjoy that the game was not "accredited" to that player, so nothing counted.

    Also, if they're not paying promptly at the first payoff point, stop playing until you see payoff. 

    I'm with Duph.  You have to use some caution and common sense before laying out cash for any of these offers.  

    I only do the higher credit payout games (usually Casino or RPG), and only do the ones that allow me to make an in-game purchase for a fairly large credit reward.  I like the Casino/Slots ones because there is usually an "Auto Spin" button, so I can set it for 100-500 spins and walk away. 

    I start of with the ones that list "Interact with the Game" or "Download the App" as the first Reward and offer some nominal amount of credits for doing this.  So I'll download and play for 20-30 minutes, then shut it down and check back the next day to see if my credits are there.  If they are, I keep going.  If not, there's absolutely no use to waste anymore time.  I'll then play long enough to reach the next level and see if that one pays.  If both of those pay off, I'll feel a heck of a lot better about spending some cash.  Once they pay off once or twice and you take screen shots to back your case, it's a lot harder for them to give you that run-around about "This action could not be attributed to you" or "App was not downloaded through Offerwall" once you actually outlay some real cash.

    I'm currently doing a 2X Slots one and the first 2 Rewards just for opening the app and then reaching L50 both paid off (40 and 164 credits), so I'll probably do the first cash offer and see how that goes:  "Spend over $9.99 in a single purchase".  Then I'll wait a day or 2 to see if I receive my 4,116 credits.  If that goes through I'll then do the $19.99 for 6,172, and if that goes I'll do the $49.99 for 15,432.  If all goes as planned I'll get 25,720 credits for my $79.97.  That's not 2X, but slightly more than 3X what I could normally buy them from WGT for ($80 = 8,000 credits).  Then with the casino coins I buy I'll probably make it to the next few in-game reward levels by actually playing the game, which will get me 492, 720, and 2,468 credits before I give up.  At some point I'm just going to hit the wall and not going to be able to advance any more levels.

    So in the end if they keep paying off  I"ll get: 40+164+4116+6172+15432+492+720+2486 = 29611 credits for $79.97 and a few hours of time (vs. paying WGT $296.11 for them).

    Sorry for long wall of text, but just trying to pass along what has worked best for me the last few 2X credit offers I've done.

     

     

    :)

    :)

     

  • 1001jrjr
    427 Posts
    Thu, Feb 15 2024 5:05 AM

    Imágenes de Show Me The Money: descubre bancos de fotos, ilustraciones,  vectores y vídeos de 1,420 | Adobe Stock

  • happymt
    871 Posts
    Sat, Feb 17 2024 4:23 AM

    If you exit out of tapjoy and get back in at the top it will have continue playing and list the game you downloaded. Click on it  and it will show you the progress you've made and how many days you have to complete it

  • MuzzySmeller
    13 Posts
    Tue, Jul 9 2024 4:11 AM

    Sorry to bump an old thread. Ive been getting the “no offers available” message on my offer wall for a few months now. I recently e-mailed tapjoy customer service and received the same stock e-mail response as Cicero733. Is anyone aware of an offer wall reappearing again from this position or is it likely terminal never to work again?

    Im a very average legend level iphone mobile player and am not really prepared to pay for decent balls unless i can regularly earn them cheaper via tapjoy offers. Ive come to realise that not having access to tapjoy anymore will probably prohibit me from playing the game regularly over the longer term. Any help or useful advice would be very appreciated :)

  • bossbird
    2,223 Posts
    Fri, Jul 12 2024 2:40 AM

    MuzzySmeller:

    Sorry to bump an old thread. Ive been getting the “no offers available” message on my offer wall for a few months now. I recently e-mailed tapjoy customer service and received the same stock e-mail response as Cicero733. Is anyone aware of an offer wall reappearing again from this position or is it likely terminal never to work again?

    Im a very average legend level iphone mobile player and am not really prepared to pay for decent balls unless i can regularly earn them cheaper via tapjoy offers. Ive come to realise that not having access to tapjoy anymore will probably prohibit me from playing the game regularly over the longer term. Any help or useful advice would be very appreciated :)

    Muzzysmeller , tell me how much the WGT spin ball is that you buy , I will gift you some , but there are various ones available I need to know which one . try watching the videos whilst watching tv for free credits . Lesley

  • MuzzySmeller
    13 Posts
    Sat, Jul 13 2024 4:16 AM

    Hi bossbird, that's a very kind offer, but please don't gift me any. Its the 15 credit +1 spin ball and I currently have 253 in my inventory!

    I've just got to the stage where the games playing too long for me to enjoy and be competitive. Hitting it 280 from the tee renders limited time tournaments pointless and though I do better in and real enjoy the showdowns where apparel bonuses really help me (I MAY be able to win one of the "crown" ones, I've come really close, meter speed seems to always cost me a critical shot or 2) but realistically I kinda want a slower meter and more distance now to enjoy regular play. I'm still years away from level 96 and the 287yrd and 4.5 meter speed driver. I could aim for the level 94 but know I won't be able to handle it without constant use of a ball that slows the meter.

    A pack or 3 balls lasts around 12 rounds? Its regular turnover over years of play I'm thinking about, and that's where losing tapjoy has hurt. I could earn 400 credits from quickly looking at ads on a double points weekend, and their offers were substantially better than RevU's. I can't face watching 200 videos a week, I'm pretty much done with videos. I have taken a sworn vow never to play "Royal Match" lol.

    RevU's best offers seem to involve gambling sites which I don't really like to engage with. I've tried about 20 different spin balls to settle on the cheapest one I'd want to use going force and which is the tailor-made tp5x 400 credit ball. Again, please don't buy me any, I currently have seven in my inventory. I just can't face the pain of club mapping them without knowing I'll be able to use them regularly over the long term.

    I've found that using good balls without club mapping is not really worth it and the additional calculations for distance (I refuse to use distance calculators I like to do it all in my head) pretty much impossible to do reliably with a 45 second shot clock! I'm not that mentally agile. If I could change one thing in the game it would be distance balls should change the relative club distances on the swingometer, the majority of casual players don't want to play a mobile game with a reference spreadsheet next to them. 

    If anyones aware of Tapjoy restarting after a long break, please let me know. Perhaps when I upgrade my phone later in the year that may help, but I suspect whatevers blocking it is linked to my account not my device :(

  • sesky
    3,514 Posts
    Sun, Jul 14 2024 5:12 PM

    Hi. I was blocked for a while from Tapjoy. Listed below are all of my correspondence back and forth to them. They finally resolved the issue but it took some doing. Initially, I kept getting their bot responses so I had to get them to understand:

    Obviously either you need to find people that can read or stop sending preprogrammed bot messages that have nothing pertaining to the issue. This is customer service at its worst,

    This actually got me a response back from a live person. This is really the key when dealing with these folks. 

    Sheen
    May 15, 2024, 02:47 -0400

    Hi, thank you for contacting the Tapjoy support team. My name is Sheen and will be further assisting you with the reported issue. I sincerely apologize for responding to your email just now.  We appreciate your patience and understanding regarding this matter.

    Kindly submit the information needed below as we're unable to find any information about the offer or milestone you're disputing with.
    - Advertising ID
    - Offerwall Screenshot

    To find your device’s advertising ID:

    • Android devices – To find your Google advertising ID (GAID), open the Settings app on your Android device, click on Google, and then select “Ads” under Services. Your GAID will be listed at the bottom of the screen.

    • iOS devices (iPhones, iPads) – Unfortunately iOS does not provide a way for you to see your device’s advertising ID (IDFA). There are some free third-party apps available in the App Store that will display your IDFA. Below is a list of apps published by the mobile measurement partners (MMP) that we and our advertisers work with:

    * Adjust Insights, by Adjust
    * My Device ID, by AppsFlyer
    * Branch – Device ID Finde‪r, by Branch
    * My Device Identifier‪s‬, by Kochava
    * Singular Device Assist, by Singular

    Please note that the information above is crucial so that we can continue to assist you with your case. I will wait for your response. If there’s anything else I can do to help please don’t hesitate to give us a shout, I’ll be more than happy to lend a hand. All the best!

    Fired off the following back to them:

    Thank you for reaching out to me. This is what came up with on the ID:

    1A14FFD8-070E-429D-A982-C2AE7E9E9CB2

    As far as the offerwall, is there anything specific you are looking for? Other than the status box buttons, there is nothing to see.


    Thanks again and hopefully we can get this resolved

    Response back:

    Sheen
    May 15, 2024, 19:50 -0400

    Hi!

    Thanks for getting back to me. I have escalated your case to our Management Team so that we can find the best possible resolution for you. We will continue to work on your issue to make sure we resolve it as quickly and efficiently as possible. I will be in touch with you as soon as I have an update on the progress of your case.

    Thank you for bringing this matter to our attention, and please let me know if there is anything else we can do to assist you.

    Success:

    Nicole
    May 16, 2024, 22:18 -0400

    Hello, thank you for contacting Tapjoy Support Team! My name is Nicole and I'll gladly help with your inquiry.

    It appears that the issue was due to excessive resetting of your device or advertiser ID within our system. Please note that resetting your ID is against our Terms of Service and often creates issues like this, if this behavior persists you might encounter a permanent suspension from your Tapjoy services.

    On the other hand, I have cleared the issue in our system and you should be able to start seeing the offerwall again once you log in.

    Thank you for your patience and kind understanding. If you have any concerns regarding this offer, feel free to reach back to us. If ever you encounter any problem with future milestones or other offers, please don't hesitate to contact us. It will be our pleasure to help you with all of your concerns. Have a great day!

    Follow up question to them:

    May 17, 2024, 00:16 -0400

    Hi. It is working again. Thanks for having this taken care of. Somewhat concerned about the reason for this happening. You mentioned excessive resetting of advertising ID. Not sure what you mean or how to even do it??? I don’t want to end up not being able to access your site again. The only thing I do that I can think of is clear Chrome history every so often. Would that trigger what you are seeing on your end? Thanks.

    Response:



    Nicole
    May 17, 2024, 00:32 -0400

    Hello again! Thank you for getting back to us!

    Device resets can happen unintentionally, sometimes there are mobile devices that automatically generate a new Device ID and most users are not even aware that they did a device reset. It can also be intentional wherein a user reformats their devices or performs a factory reset erasing all the data on the device and returning them back to its original out-of-the-box state as it was from the factory.

    This is why this action is against our Terms of Service as the user might take advantage of the available offers on their offerwall and take the same offer multiple times.

    I hope that this clarifies the situation a bit better. Thank you for your patience and kind understanding. If you have any concerns regarding this offer, feel free to reach back to us. If ever you encounter any problem with future milestones or other offers, please don't hesitate to contact us. It will be our pleasure to help you with all of your concerns. Have a great day!

    Hope this helps. Here is the email that you can use to try to contact them directly:

    Nicole<support@tapjoy.mail.helpshift.com>

     

     

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