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Can’t reactivate my account?

rated by 0 users
Tue, Oct 17 2023 4:09 PM (8 replies)
  • Wotherspiniesta
    9 Posts
    Tue, Oct 17 2023 3:28 AM

    Not sure if this is the best place to ask as why have not got back to me but I can’t get in the app and I’m getting an error message saying ‘account cannot be reactivated’ Help :(

  • SimonTheBeetle
    3,555 Posts
    Tue, Oct 17 2023 9:30 AM

    Have you tried to talk to Champ or Nico? That's an issue we users can do nothing about.

  • Wotherspiniesta
    9 Posts
    Tue, Oct 17 2023 9:43 AM

    Not sure how to contact them. Can you maybe send them a link or ask them to message me ?

  • callaghan159
    6,255 Posts
    Tue, Oct 17 2023 9:43 AM

    Wotherspiniesta:
    error message saying ‘account cannot be reactivated’

    Do you have more than 1 account...which is against the rules.

  • Wotherspiniesta
    9 Posts
    Tue, Oct 17 2023 9:55 AM

    Nope! Only have the one account

  • WGTNico
    627 Posts
    Tue, Oct 17 2023 10:19 AM

    Hey there, for something like this please contact customer support! https://m.wgt.com/help/request

  • MarchieB
    1,527 Posts
    Tue, Oct 17 2023 10:34 AM

    Wotherspiniesta:
    Not sure if this is the best place to ask as why have not got back to me but I can’t get in the app and I’m getting an error message saying ‘account cannot be reactivated’ Help :(

    If you're able to log in here with the account name/password it should be the same for the app.

    I believe there is a glitch where if your password is longer than 8 characters you need to only input the first 8 charterers when logging into the app. (not sure if this is still an issue but  just adding in case it might help)

     

  • SamSpayed
    4,938 Posts
    Tue, Oct 17 2023 1:41 PM

    MarchieB:
    I believe there is a glitch where if your password is longer than 8 characters you need to only input the first 8 charterers when logging into the app. (not sure if this is still an issue but  just adding in case it might help)

    I thought it was 10 characters, but he could try it both ways (8 and 10).

  • SimonTheBeetle
    3,555 Posts
    Tue, Oct 17 2023 4:09 PM

    SamSpayed:
    I thought it was 10 characters

    +1 AFAIK, it's 10. 

    https://www.wgt.com/forums/p/683679/4575519.aspx#4575519

    Like you said, there would be no harm in trying both 8 and 10, though. 😉

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