i found out a practice swing counts against your ball durability i had one shot left on my ball ended up taking a practice swing and a new ball started not sure if this was the case in the flash game but it is a interesting fact we are not striking the ball then was does it count
What you are describing as a " practice swing " . I think you mean you pulled back the meter and let it go without clicking the ding for the shot .
That is not supposed to cost you a swing . Much less a ball .
All you have to do is let them know . Describe your details .
If it is a glitch . They will fix it . But you most likely will get a refund . Or a sleeve .