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Re: Issues

• ScottHope 10,106 Posts

  Mon, Dec 7 2020 2:16 AM

  Uninstalling the game via the usual method does not completely remove the game. Therefore any subsequent reinstall may pick up what was left behind previously, including any faults.

• Cas57 3,036 Posts

  Tue, Dec 8 2020 8:30 PM

  I uninstalled via uninstall then doing a search on c drive for wgt and topgolf files then deleted them. 

  I also cleared the Flash cache and the browser  cache a couple of times.

• Cas57 3,036 Posts

  Tue, Dec 8 2020 9:01 PM

  This past Sunday I emailed Member Services again.  This time I included a copy of the list of attempted solutions for the loading issues I posted previously in this thread.   On Monday, I received what is likened to a form letter with basic things to do and then it referred me to come to the Help Forums.

  I emailed them back on Monday afternoon letting them know I've been coming the Help Forums since mid Nov and although I've had a lot of great suggestions, nothing has changed.  I then suggested they read the list of the attempted solutions closely to see a lot has been tried.

  I just tried the PCEA version a few minutes ago and it loaded without a hitch and I even played in a coin room.

  It's my hopes that my list helped them in pinpointing an issue.  Since I haven't done anything on my end since last week, I'm pretty sure it wasn't anything I did.

  In any case, it's working again, thanks WGT!

  I hope that whatever was done has fixed it for all the others!