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what's going on, lock up

• haji97071 192 Posts

  Sat, Jan 30 2010 2:37 PM

  trying to play unlimited tourney's and the computer freezes up on the course load at 70-71 per cent.  is this just a glitch that will be fixed soon or is there more of a problem, 

  any response would be appreciated.

  thanks.

   

• Faterson 2,902 Posts

  Sat, Jan 30 2010 2:46 PM

  You need to clear both your browser cache and your Flash cache because there was a product update on Wednesday. You need to clear both caches after every product update.

• SweetiePie 4,925 Posts

  Sat, Jan 30 2010 2:57 PM

  As stated once before, I am a dope with computer 'lingo' and proceedure. Mr Faterson, what does that mean and how is it done? I am a simple on/off mind.

• Faterson 2,902 Posts

  Sat, Jan 30 2010 3:10 PM

  That's why I included that link there.    Please click the link and read the section If you experience an error message when loading the game. As they say there:

  • Clear Browser cache: Click here for instructions.
  • Clear Adobe Flash cache: Click here, and click the "Delete all sites" button in the Settings Manager.

  If anything about these instructions is not understandable, just ask!

• haji97071 192 Posts

  Sat, Jan 30 2010 4:21 PM

  have never had a problem before, everything was fine this a.m., just started to freeze up on me last time that i signed on.  went to browser and cleared cache, went to adobe  and could not find the settings manager, can you help me find adobe settings manager.

  thanks.

   

• Faterson 2,902 Posts

  Sat, Jan 30 2010 4:39 PM

  The link is right there in the post above yours. Specifically:

  http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

  Just click the Delete All Sites button on that webpage. Do this after every WGT product update, and also clear your browser cache after every WGT product update. That's all.

• haji97071 192 Posts

  Sat, Jan 30 2010 4:45 PM

  clicked on the link you provided, said that url was not found, thanks.

   

• Faterson 2,902 Posts

  Sat, Jan 30 2010 5:17 PM

  Try again please. The link works.  

• haji97071 192 Posts

  Sat, Jan 30 2010 5:32 PM

  can not find "delete all sites" on the website you gave me, please tell me where to find the "delete all sites" button.  somewhat illiterate when it comes to computers so walk me through how to find "delete all sites".

  thank you

• Faterson 2,902 Posts

  Sat, Jan 30 2010 6:28 PM

  Just press that button: