MioKontic:
Tony08888: go to the BBB
Not a clue what the BBB is. I'm guessing it's an American company, and probably useless for anyone outside of the US?
It's the Better Business Bureau. I'm not sure if it matters what country you live in. It is a public complaint they would rather not have, so if the complaint is legit, they usually try and correct it so their BBB rating doesn't go down. If it is not legit, they will reply as to why it was not honored.