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Re: Account Disabled

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Thu, Oct 31 2019 9:10 AM (3 replies)
  • MrNiceCat
    1 Posts
    Thu, Oct 31 2019 3:43 AM

    I'm having to write this on behalf of my brother as his account has been disabled by WGT without warning.

     

    At first he thought it was a glitch but 3 days later he is still locked out.

     

    He hasn't played any games against people in the community ever so it can't be anything connected to behaviour.  He has only been building up his account by playing Strokeplay tourneys.

     

    He has contacted support via the website, via the email address, via Twitter and via Facebook and has had no reply or explanation from anyone at WGT.

     

    It was disabled less than 24 hours after he spent his first credit purchase (4,230 Credits) on new clubs.

     

    Are there any Mods on here that might be able to advise him?

     

    Any help would be greatly appreciated.

     

    James

  • TopShelf2010
    10,880 Posts
    Thu, Oct 31 2019 9:08 AM

    .

  • hpurey
    11,505 Posts
    Thu, Oct 31 2019 9:08 AM

    MrNiceCat:
    I'm having to write this on behalf of my brother as his account has been disabled by WGT without warning.

    So you joined WGT today just for that?  By chance, do you and your brother both use the same computer?  It could be seen as one player with more than one account.  Just a hunch.

     

     

  • hpurey
    11,505 Posts
    Thu, Oct 31 2019 9:10 AM

    LOL Don,  we both had the same thought at the same time.  

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