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How do you get an answer? 7th Post - modified

Mon, Jul 26 2021 1:30 AM (28 replies)
  • kdownunder
    1,439 Posts
    Mon, Jul 5 2021 2:55 AM

    Hello WGT ....

    The only thing I care about as a nearly 10 year player on here ...  is making friends availability work so that everyone is not green all the time ... and making Alt shot games work ... so that :

    (a) you can see who is available (for real), i.e. not everyone green
    (b) you can respond to an invitation with more than the current 3 reasons. e.g. "I will be 3 minutes" or "just finishing a country club game" or ....
    (3) you can accept a game when ur are in one of the STUPID (obviously my opinion only) coin games without the game just freezing and the invitation not working
    (4) you can accept a game when you are in a lobby or playing any game without the game freezing
    (5)  that the chat box doesn't not have limitations nor freeze out (stop work) - which it does laughably when even 4 players are on a voice channel & not even using it 

    Kay

  • alosso
    20,390 Posts
    Mon, Jul 5 2021 3:49 AM

    kdownunder:
    How do you get an answer?

    Hello WGT ....

    WGT replies here are scarce, and close to nil regarding proposals concerning the game. Your best chance might be to pack some influence (WGT or Topgolf shares, or upper echelon position) and take your requests to San Francisco.

    Us humble users better stick to Dante:

    "Lasciate ogni speranza, voi ch'entrate!" = “All hope abandon, ye who enter here.”

    Enjoy the game as it is, and if there's no joy, act responsible to yourself.

  • pdb1
    22,500 Posts
    Sat, Jul 10 2021 2:35 AM

    " How do you get an answer?"

    kdownunder:

    Hello WGT ....

    The only thing I care about as a nearly 10 year player on here ...  is making friends availability work so that everyone is not green all the time ... and making Alt shot games work ... so that :

    (a) you can see who is available (for real), i.e. not everyone green
    (b) you can respond to an invitation with more than the current 3 reasons. e.g. "I will be 3 minutes" or "just finishing a country club game" or ....
    (3) you can accept a game when ur are in one of the STUPID (obviously my opinion only) coin games without the game just freezing and the invitation not working
    (4) you can accept a game when you are in a lobby or playing any game without the game freezing
    (5)  that the chat box doesn't not have limitations nor freeze out (stop work) - which it does laughably when even 4 players are on a voice channel & not even using it 

    Kay

      I was thinking you already had read the multitudes of threads on that subject .

      What I take from this . Is that those particular features are not possible / convertible , not programmable in this PCEA or Mobile . It looks like we are not getting those and more .

    alosso:
    WGT replies here are scarce, and close to nil regarding proposals concerning the game. Your best chance might be to pack some influence (WGT or Topgolf shares, or upper echelon position) and take your requests to San Francisco.

     

    If you haven't already . Try emailing or messaging them .

    Customer Support



    members@worldgolftour.com

     

    NEWEST UPLOAD LINK Skull510

     

  • Slimjim001
    635 Posts
    Sat, Jul 10 2021 2:27 PM

    Why would WGT not want to respond to this problem? I'll bet the answer to that question might be interesting. 

  • pdb1
    22,500 Posts
    Sat, Jul 10 2021 5:15 PM

    pdb1:
    What I take from this . Is that those particular features are not possible / convertible , not programmable in this PCEA or Mobile . It looks like we are not getting those and more .

    Slimjim001:

    Why would WGT not want to respond to this problem? I'll bet the answer to that question might be interesting. 

      If that is in fact the case . It would not be beneficial to publicly admit . Admissions of failures is not something they are good at .

  • alosso
    20,390 Posts
    Sat, Jul 10 2021 10:37 PM

    Slimjim001:
    Why would WGT not want to respond to this problem?
    I see two principles:

    1) They don't answer personal/account-related requests here (privacy?), and, most of the time, you have to enquire directly, by some other form of contact to WGT.

    2) To 99.99 %, they don't talk about internas, be it plans for tournaments or upcoming developments or flaws/faults. They may see these as business secrets to be protected against competition, and plans are changing frequently.

    Long time ago, they invited the players to share their ideas and complaints, a long thread resulting in an extensive list compiled by one player, only to be cupped by WGT's admission that none of this would be considered...

    I also remember the embarassment when a mod promised a certain date for something and it was delayed...

  • jacktrade51
    9,110 Posts
    Mon, Jul 12 2021 8:31 PM

    The problem, Paul, is they do not answer any more.  They used to respond real fast.  It does not matter whether one goes through member services or moderators.

    Tom.

  • pdb1
    22,500 Posts
    Tue, Jul 13 2021 6:32 AM

    jacktrade51:

    The problem, Paul, is they do not answer any more.  They used to respond real fast.  It does not matter whether one goes through member services or moderators.

    Tom.

      I know you are responding to that Paul Tom . Not this Paul .

      But you both are right .

      Through member services one will get assistance and responses for issues dealing with your problems with game play , payouts , glitches , errors .

      And you are also correct that they will not say boo about some of the long going overall concerns .

      Especially this new one . Where many of us are not receiving any email notifications or replies to these Forum Posts .

      None whatsoever . This is going to create a huge problem soon . As logging in to WGT.com and perusing the forum through " ACTIVE THREADS " or " MY DISCUSSIONS " to seek out what has been posted by themselves will get old .

      I could almost completely forget WGT is here . Scott has already admitted he had completely forgot to post at one point . Many others are in the same boat . With their closed mouth policies . This is going to start to anger many .

      We just might forget all about coming here . With as much trouble as this is causing .

  • SamSpayed
    3,332 Posts
    Tue, Jul 13 2021 3:15 PM

    alosso:
    To 99.99 %, they don't talk about internas, be it plans for tournaments or upcoming developments or flaws/faults. They may see these as business secrets to be protected against competition, and plans are changing frequently.

    There are no business secrets involved in fixing any of the bugs or adding any of the features that kdownunder is asking for. 

    I agree with Tom.  A simple Forum post from WGT on some of the items we've asked about (especially the bug-fixes) like "we're working on it" or "it's not on our radar right now" would go a long way.  At least we would know.  But their non-responsiveness is extremely discouraging, to say the least.  It's very poor customer service.

  • pdb1
    22,500 Posts
    Tue, Jul 13 2021 9:28 PM

    pdb1:
    I could almost completely forget WGT is here .

    SamSpayed:
    I doubt that would hurt anyone's feelings ­čśÄ

      Yeah well you might be wrong about that Sam . But you are entitled to your opinions .

      This was my point . Not just me , but others as well .

    pdb1:
    We just might forget all about coming here . With as much trouble as this is causing .

      That was a very out of line comment anyway Sam . Even though these forums do have some that support me .

      The vast majority are players that would never come to these Forums . Even though this has improved by leaps and bounds . With a few exceptions like yourself .

      The majority of WGTers would never believe it is better here . Still never even looking to find out .

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