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Connectivity

• Daimondwax 10 Posts

  Wed, Jun 9 2021 8:39 AM

  Any downtime issue being experienced by anyone today. I’m getting message stating that is happening at the moment after a successful login.

• ScottHope 10,086 Posts

  Wed, Jun 9 2021 10:07 AM

  Yup, couldn't get on to WGT.com for 5-6 hours from 10-11am today. This is all I got...

  

• TopShelf2010 10,880 Posts

  Wed, Jun 9 2021 10:17 AM

  ScottHope:

  Yup, couldn't get on to WGT.com for 5-6 hours from 10-11am today. This is all I got...

  

  Exact same thing here Scott.

   

  Don

• borntobesting 9,623 Posts

  Wed, Jun 9 2021 11:28 AM

  Yes the web part was down but the game worked

• BlackLabelBraai 734 Posts

  Wed, Jun 9 2021 11:33 AM

  It seems to have been global.

  wgt.com was responding to normal ICMP pings but not to pings to TCP ports 80/443

  Also, the Windows app was erratic at best, and actually kicked me out twice.

  I am astounded that a company that has a global customer base does not have 24/7 support staff and senior engineers on standby that they can kick it upstairs to, when necessary.

  Basically today we had to wait for the San Francisco staff to wake up, realize something was wrong and restart whatever services they had to.

• garyk49 2,313 Posts

  Wed, Jun 9 2021 12:18 PM

  borntobesting:

  Yes the web part was down but the game worked

  I almost wished that wasn't the case this morning, as I would not have posted a crappy score.

   

• craigswan 30,953 Posts

  Wed, Jun 9 2021 12:32 PM

  4 or 5 attempts got me on .

  Got on forum using google chrome without the launcher .

• Tomr789 796 Posts

  Wed, Jun 9 2021 1:46 PM

  Was playing a Turf War game and when we reached the last hole the game froze.  Has been this way for 40 minutes.  I hit "cancel" and it asked me if I wanted to forfeit the match.  Hell no!  I have a 3 shot lead on the last hole and the screen says that my opponent is trying to reconnect.  The time has reached zero and has been that way for quite some time.  

  What if anything can I do to not lose the coin I have in the match?

• PTrenter 435 Posts

  Thu, Jun 10 2021 12:23 AM

  Only just for me, each hit sat at "Resolving Shot" for ages until it reconnected.

  Shocking lack of comms from WGT yesterday.

• Bdatwood 425 Posts

  Sat, Jun 19 2021 5:44 PM

  I get that quite a bit myself. Shows "Issue Loading"  and click retry a couple of times then I get back in. The pop-up window states to check internet connection, but the only issue I have is on this game.