I agree that it is account related. For me, it was after the game made me/ showed me how to spend coins to buy a new shirt. It was stuck from then on.
As an experiment, I created a new profile and it worked fine up to the exact same point. Problem is, you can't avoid buying the new shirt either. So you are guaranteed to get stuck.
Everybody must have encountered this. There must be a way out or a way to avoid it. If anybody could share that, we could all move on.