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What is going on

• SamSpayed 4,239 Posts

  Wed, Feb 17 2021 5:25 PM

  SamSpayed:

  The fact that it is happening to multiple players, on all platforms (PC, Mac, Steam, mobile), and ONLY when launching the WGT app, points to something on WGT's side.  Again, I've told them exactly where to look to find the problem.  All they have to do is look there.

  ---

  EDIT:  He was finally able to get in and play around 9:00pm CST tonight.  No changes made on his end.

  UPDATE:  I suggested to my friend that he find and install a VPN of his choosing and try to connect to WGT while the VPN was running.  It worked for him last night, and again tonight.  Here's what he had to say:

  Just tried WGT, would not load. Connected to a Chicago server thru VPN. WGT loaded instantly.

  Maybe this information will help WGT track down what is happening.  

  In the meantime, he told me he is going to cancel his monthly WGT Premier Membership and use the money to pay for his VPN.

• pdb1 23,486 Posts

  Wed, Feb 17 2021 9:25 PM

  redduck45:

  1 other thing 93.78 per cent of usa player run off if losing

  93.78 % of 99 % US players .

  90 % 1 % Foreign players .

  I see lots of both forfeiting . But yes a lot of Americans .

  I actually got to thank 2 players tonight for returning after the disconnect though . Both US .

• pdb1 23,486 Posts

  Fri, Feb 19 2021 8:43 AM

  SamSpayed:

  UPDATE:  I suggested to my friend that he find and install a VPN of his choosing and try to connect to WGT while the VPN was running.  It worked for him last night, and again tonight.  Here's what he had to say:

  SamSpayed:

  Just tried WGT, would not load. Connected to a Chicago server thru VPN. WGT loaded instantly.

    I was very curious about this . Trying to understand how to keep connected to a VPN while loading PCEA . I have a couple VPN's . But no matter how I do it . It always exits the browser and continues to the desktop to load WGT . Without a browser or VPN .

    Please explain .

• pdb1 23,486 Posts

  Fri, Feb 19 2021 9:28 AM

  YouLostToALoser:

  Hi Champion 

  I’m having trouble with not getting the coins i’m Supposed to on a win. I just get the ‘winning’ not the ‘entry fee’ back, too.

  members@worldtourgolf don’t seam to understand. I mean, it’s simple math, not even calculus...

  Anyway to get the screenshots to you?

  Cheers Loser

   

  contact support services.
  
  online form.
  
  contact us.
  
  Help Request
  
  Customer Support
  
  members@wgt.com,

• SamSpayed 4,239 Posts

  Fri, Feb 19 2021 10:28 PM

  pdb1:

  I was very curious about this . Trying to understand how to keep connected to a VPN while loading PCEA .

  It's simple.  Start your VPN, then launch the PC app using the Launcher.  Launching WGT will not disconnect you from your VPN.

• pdb1 23,486 Posts

  Sat, Feb 20 2021 1:14 AM

  SamSpayed:

  It's simple.  Start your VPN, then launch the PC app using the Launcher.  Launching WGT will not disconnect you from your VPN.

    Well what does " standalone " mean ? I'm pretty sure one has to exit the browser/VPN to be able to launch a standalone desktop app .

    Anyway . Assuming the VPN is running in the background . On the task bar . So far I don't see a difference in the load time .

  Edit : On the chance that this does help . As it does make sense . I am going to use this suggestion . Run the VPN and try not to have other apps running at the same time . I am desperate for load time solutions .
  

• SamSpayed 4,239 Posts

  Sat, Feb 20 2021 6:43 PM

  pdb1:

  I'm pretty sure one has to exit the browser/VPN to be able to launch a standalone desktop app .

  Anyway . Assuming the VPN is running in the background . On the task bar . So far I don't see a difference in the load time .

  You don't have to exit your browser or VPN to launch the WGT app.  Once you start your VPN, it will run in the background.  While it's running, any apps you have running that use the internet (browser, WGT, etc.) will go through that VPN tunnel.

• borntobesting 9,424 Posts

  Sat, Feb 20 2021 8:28 PM

  When I read your post Friday I set up a VPN it really helped. I couldn’t get on at all this morning until I started the VPN again.

• pdb1 23,486 Posts

  Sat, Feb 20 2021 9:32 PM

    I have been trying everything .

   

                                      Best load time.     Worst load time

    No browser .              6 minutes plus .   Or not at all

    Firefox Browser .       2:59                           5:04

    Firefox add on VPN .  2:47                          5:34

    So far it seems as though the add on VPN works better than anything else . But not by much . And not consistently . I haven't set up a real VPN yet .

    That's just load time to the game client . Finding a player and loading a coin game takes 5 minutes plus . Players no longer stick around for me . I am now getting charged with the coins . Losing 19,000 coins every time . With no holes played . The game not even loading all the way before they quit and get the coins . 9 times that has happened now .

• nolan60 176 Posts

  Sun, Feb 21 2021 12:39 PM

  pdb1:

    I have been trying everything .

   

                                      Best load time.     Worst load time

    No browser .              6 minutes plus .   Or not at all

    Firefox Browser .       2:59                           5:04

    Firefox add on VPN .  2:47                          5:34

    So far it seems as though the add on VPN works better than anything else . But not by much . And not consistently . I haven't set up a real VPN yet .

    That's just load time to the game client . Finding a player and loading a coin game takes 5 minutes plus . Players no longer stick around for me . I am now getting charged with the coins . Losing 19,000 coins every time . With no holes played . The game not even loading all the way before they quit and get the coins . 9 times that has happened now .

   

  First thing i would do is setup a real vpn that's the only way you are running a true vpn service ... there are a few good free ones out there

  nolan