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WGT Launcher Error Please Help

rated by 0 users
Fri, Jan 29 2021 8:55 PM (28 replies)
  • Eyeswideopen11
    107 Posts
    Tue, Jan 26 2021 9:13 AM

    I participate in the surveys to earn free WGT credits and recently I completed a one that installed an app on my desktop.The app is called SmartApp. I noticed the app was running in the background and causing some issues so I ran the uninstall program on my Mac and removed it.  Once the app was removed I launched the WGT app and got an error message saying the launcher can not connect to check for updates.  I hit the retry button and the same message popped up.  I reinstalled the SmartApp and the WGT Launcher worked again.  This SmartApp was needed to launch WGT in the past and I am not sure why it is controlling the WGT Launcher.  Please advise.  I did send a message to support but I wanted to put this on the forum incase someone has experienced the same thing.

  • YankeeJim
    25,827 Posts
    Tue, Jan 26 2021 10:07 AM

    ScottHope should be along shortly.  :-)

  • ScottHope
    8,084 Posts
    Tue, Jan 26 2021 10:31 AM

    Actually, I know a lot less than a lot more people. : )

  • Eyeswideopen11
    107 Posts
    Tue, Jan 26 2021 10:36 AM

    Any help would be appreciated. This is really disrupting the WGT.app

     

  • ScottHope
    8,084 Posts
    Tue, Jan 26 2021 11:02 AM

    Did you see Marchie's response to your other post?

  • Eyeswideopen11
    107 Posts
    Tue, Jan 26 2021 11:04 AM

    I did and that was one of the first things I tried.  

  • ScottHope
    8,084 Posts
    Tue, Jan 26 2021 11:16 AM

    Sorry, I just noticed you're using a Mac, I only know about eating apples.  : (

  • garyk49
    2,011 Posts
    Tue, Jan 26 2021 1:24 PM

    I would start searching on how to remove smartapp, it adware.  Different things work for different people and I was looking on how to remove from a Mac.  I have MS. not IOS/Mac,

    Also you might want to have a read here;

    How to Remove Adware from Your Mac [2020 Edition] - MacUpdate

  • Eyeswideopen11
    107 Posts
    Tue, Jan 26 2021 1:30 PM

    I am able to remove/uninstall the app and all the files associated with the SmartApp but when I do the WGT Launcher won't connect.  

  • Eyeswideopen11
    107 Posts
    Tue, Jan 26 2021 1:37 PM

    Also I did scan for malware/adware and nothing was found.

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