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WGT Launcher Error. Urgent Need Help

rated by 0 users
Tue, Jan 26 2021 9:33 AM (2 replies)
  • Eyeswideopen11
    108 Posts
    Tue, Jan 26 2021 6:44 AM

    I participate in the surveys to earn free WGT credits and recently I completed a one that installed an app on my desktop.The app is called SmartApp. I noticed the app was running in the background and causing some issues so I ran the uninstall program on my Mac and removed it.  Once the app was removed I launched the WGT app and got an error message saying the launcher can not connect to check for updates.  I hit the retry button and the same message popped up.  I reinstalled the SmartApp and the WGT Launcher worked again.  This SmartApp wasn't needed to launch WGT in the past and I am not sure why it is controlling the WGT Launcher.  Please advise.  I did send a message to support but I wanted to put this on the forum incase someone has experienced the same thing.

  • MarchieB
    1,524 Posts
    Tue, Jan 26 2021 9:13 AM

    Have you tried uninstalling both the "SmartApp" and the WGT Launcher App and then reinstalling the WGT Launcher App?

  • Eyeswideopen11
    108 Posts
    Tue, Jan 26 2021 9:33 AM

    Yes that was one of the first things I tried

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