I would guess the take a page out of the insurance industry's playbook whereby the first rule on the first page is - 1st action, deny the claim. 2nd, blame the policy holder. 3rd, deny the claim.
First rule of the military is deny, deny and then counter accuse when blamed for something :)
The very few times I spent any time effin around for not many credits doing these I soon learned the game. Now some know it better and know which ones pay and how to answer. My experiences said best screen shot every page, especially last, and be prepared for the "usual" application to get paid. I don't remember and issue after that, but just personally way too boring a process............People in the US do get more goes too...........Some offers are useful enough but so many way beyond worth my efforts speaking just personally...
outside of the US currency exchange is a huge issue for most currently, quite the reverse of two years ago...........maybe latter something for WGT to think on, but no clue how they police that either.