It happen to me , I explained it to them real slow, I even forgot my password, after a few days of messenging each othern , I mean e mailing each other , the problem was solved, had my old avitar back and same top not gear. they will diable your new avitar, But I wasnt going from legend to hack because of s glitch. Dont give up, I almost quit all together, dont do it, wgt.com will figure itm out. Alex.