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Re: Video Credits

• TomCarioca 288 Posts

  Tue, Sep 20 2022 12:35 PM

  Same here - video play no pay!

  Yet I hope you are payed for the full number WGT ;))) 

• Wrube 2,924 Posts

  Tue, Sep 20 2022 4:22 PM

  Here’s what customer service sent me:

   

  Support (WGT)  Sep 20, 2022, 3:00 PM CDT  Hi Bob, Thank you for the message back. Unfortunately we would not be able to add credits for these offers to your account. I would suggest holding off on trying to redeem these offers until this issue is resolved. I apologize for the inconvenience.    Best Regards, WGT Member Services

• JCapella 133 Posts

  Wed, Sep 21 2022 7:48 AM

  Got a response from WGT:

   

  Hi,
   
  Thank you for your message. We are receiving similar reports regarding free credit videos not awarding credits correctly and are currently investigating this issue. We apologize for any inconvenience and are working to have this resolved as quickly as possible.
   
  Please do not hesitate to contact us again if you have any other questions or concerns.
   
  Sincerely,
   
  WGT Member Services