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Sat, Jul 18 2020 2:31 AM (5 replies)
  • RGore2
    84 Posts
    Sun, Apr 26 2020 2:01 PM

    I have tried to join CTTH games and I always get a server error. I tried other's games as well as my own creations. It loads up to 19% every time and gives me an "internet connectivity" loading error. This does not happen when I use the older flash player version. What could cause this?

  • RGore2
    84 Posts
    Sun, Jun 14 2020 1:14 PM

    I still cannot play CTTH games without going to the older Flash based games. When I try I get:





    I have to reload the program to get away from the RETRY button.

    It is not my internet connection. After reloading, I have to forfeit the old game to continue. I am able to play any other game immediately after that, just not the CTTH game. This happens on games others design or I create myself.

    Awaiting your response. Ron Gore

  • SamSpayed
    2,637 Posts
    Sat, Jun 20 2020 1:34 PM

    It sounds to me like, for some reason, one of the pictures of the CTTH course (HIL_10_SC_H01_MAP_FAIRWAYMAP.PNG) is not being downloaded to your PC or mobile device.

    If you reply here with what course you're trying to play, and on what platform (PCEA / Steam / mobile), I'll try it myself and let you know if it's giving me the same error.  Otherwise, I'd suggest contacting WGT Member Services to see if they can resolve it for you.

  • Shankette
    1,452 Posts
    Wed, Jul 1 2020 5:51 PM
    Here is the latest list of recent Premium Bracket CTTH failures, each resulting in an 'Unexpected Error' and WD for all players in that round.
    Bracket: #708957 Round 3
    Bracket: #709036 Round 2
    Bracket: #709285 Round 3
    Bracket: #709424 Round 3
    Bracket: #709538 Round 3
    Bracket: #710136 Round 1
    Bracket: #710343 Round 3
    Bracket: #710694 Round 3
    Bracket: #710758 Round 3
    Bracket: #711512 Round 1
    Bracket: #711889 Round 1
    Bracket: #710980 Round 4
    Bracket: #711020 Round 4
    Bracket: #712091 Round 2
    Bracket: #712784 Round 2
    Bracket: #713090 Round 1
    90% of these do not make it to the end.  I have not seen entry fees returned except for the first 4, or any response to the 4 emails sent to Customer Support..  Is there anything being done to identify and correct the programming problems?
  • Shankette
    1,452 Posts
    Thu, Jul 9 2020 5:29 AM

    Yet another submittal to Customer Support:

    Bracket 714212 R2

    Bracket 714701 R2

    Bracket 714828 R2

    These three currently active brackets failed due to 'Unexpected Error' in the round indicated above.  None of the paid participants will be able to advance beyond this round.  Please look into this, fix the problem and reimburse the participants.


    My last request was denied, with WGT CS stating:


    Unfortunately, after a review of this matter we were unable to verify the issue that you reported, and are unable to provide you with a refund for your request.


    It seems there is little motivation to address the matter.  I was able to send screen shots showing all participants WD in the round I indicated in several of these Brackets going back 7 days AND provided a screen shot of the 'Unexpected Error'.  I am still hopeful that WGT knows not to act in Bad Faith.

    So far they have acknowledged ONLY the first 4, but this is clearly an ongoing problem.

    I have updated my list to include:

    Bracket: #712435 R4
    Bracket: #713158 R4
    Bracket: #713276 R3
    Bracket: #713461 R3
    Bracket: #713604 R2
    Bracket: #713654 R2
    Bracket: 714212 R2
    Bracket: 714701 R2
    Bracket 714828 R2


  • Shankette
    1,452 Posts
    Sat, Jul 18 2020 2:31 AM

    I am done with paying 50cr for Premium CTTH Brackets that do not allow you to play throughout due to an 'Unexpected Error'; I hope you all are done with them too... at least until WGT finally realizes there is a programming problem on their side.  Good luck with that.

    My final list now includes:

    Bracket: 715134 R4

    Bracket: 715589 R1

    Bracket: 715977 R1

    Bracket: 716331 R1

    Bracket: 716437 R1

    Yes, 4 of the last 5 couldn't allow participants to play the first round.

    WGT, please let us know when you have this problem solved.