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Re: account disabled

rated by 0 users
Tue, Apr 13 2021 8:51 AM (5 replies)
  • birdy395
    1 Posts
    Thu, Jan 23 2020 12:23 AM

    hi there , can anyone help me . I started playing around 22 days agi and got to level 41 and really enjoy playing but i have just tried to open via the mobile app as per usual and it doesnt automatically open and asks me to sign in , when i entered my email and password a notice came up saying " account disabled " . i am always friendly and have no obscene picture like some people and don't know why this has occured , thnx Alice

  • MarchieB
    975 Posts
    Thu, Jan 23 2020 6:44 AM

    You will need to contact customer support. 
    Accounts are usually become disabled for having multiple accounts.

    or email Customer Support @

  • TopShelf2010
    10,188 Posts
    Thu, Jan 23 2020 6:53 AM


  • SlickHunter
    1,024 Posts
    Thu, Jan 23 2020 8:45 AM

    Multiple accounts is one of the main reasons to disable account, whether it’s intentional or not. Customer support is very helpful in this matter.

  • andwhy67
    2,816 Posts
    Thu, Jan 23 2020 1:14 PM

    But as mentioned in previous posts, you must have logged in to your account to ask the question?

  • LeesWetWood13
    1 Posts
    Tue, Apr 13 2021 8:51 AM

    Hi There I'm having similar problem - I set an account up on Iphone >months ago and forgot it and registered on Laptop recently to play with friends.  Been playing for a few months on laptop and today account was disabled?

    Have tried customer services but no reply or even acknowledgment

    Did you ever get your account reactivated?