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Re: Tracking down disconnects/crashes

Sat, Mar 13 2021 5:16 AM (459 replies)
  • RobBrookfield
    164 Posts
    Tue, Jan 26 2021 1:20 PM

     

    Over  the past two days I've been in the middle of three stroke play games and I've been thrown out and advised that I've been disqualified.

    It's obviously a serious glitch in the system but it's extremely annoying and frustrating beyond belief.

    Also I have to send messages to the other players to advise them of what happened and that I didn't forfeit.

    The other extremely annoying aspect of all this is that I'm trying to make Tour Master and in two of the games I was 2 strokes up on much higher ranked players.

    This issue needs to be addressed urgently as I'm sure I'm not the only player affected

    or am I ?

    Rob

  • pdb1
    21,290 Posts
    Tue, Jan 26 2021 6:44 PM

    RobBrookfield:
    Over  the past two days I've been in the middle of three stroke play games and I've been thrown out and advised that I've been disqualified.

      Rob . Was it not you that signed in in 2013 ? Is this not a Deja Vue ? Did you not have these same issues when you first started ?

    RobBrookfield:
    Also I have to send messages to the other players to advise them of what happened and that I didn't forfeit.

      Not necessary . They already knew .

    RobBrookfield:

    This issue needs to be addressed urgently as I'm sure I'm not the only player affected

    or am I ?

    Rob

      Nope . Probably one of many thousands .

      WGT is fully and completely aware of all of these issues .

      Within whatever constraints they have . Whether it be qualified technicians . Or any at all . They are doing all they can .

     

  • SamSpayed
    2,936 Posts
    Thu, Jan 28 2021 10:14 AM

    RobBrookfield:

    Over the past two days I've been in the middle of three stroke play games and I've been thrown out and advised that I've been disqualified.

    [...]

    This issue needs to be addressed urgently as I'm sure I'm not the only player affected

    or am I ?

    Rob, it's not just you.  Others (including myself) have experienced the same thing in multi-player games.  This was my post about it a couple days ago.

  • wedge0837
    667 Posts
    Sat, Feb 27 2021 10:14 PM

    The app crashed and a message popped up of where to include the 'bug log' or something and send it in a message to wgt. 

    However, I wasn't able to find the 'log' from that error tonite, other than 'one entry' around the same time the crash occured.

    An spt_log on the Topgolf folder.

    Was it the spt_logs ?  that was the required ask of the crash? thanks. 

     

     

  • pdb1
    21,290 Posts
    Sun, Feb 28 2021 12:57 AM

    wedge0837:

    The app crashed and a message popped up of where to include the 'bug log' or something and send it in a message to wgt. 

    However, I wasn't able to find the 'log' from that error tonite, other than 'one entry' around the same time the crash occured.

    An spt_log on the Topgolf folder.

    Was it the spt_logs ?  that was the required ask of the crash? thanks. 

     

     

     I wouldn't worry about it . If you missed sending a bug log . There were probably plenty of the same errors that did get sent .

      The QA team will not confirm , respond or admit or deny anything about the bug log reports .

      This thread " Tracking down disconnects/crashes" is just another open discussion forum .

      There is no support forum . These 2 links are your chance to submit any extra information and details you think they should have .

    Customer Support

    members@wgt.com,

     

  • SamSpayed
    2,936 Posts
    Sun, Feb 28 2021 1:01 PM

    wedge0837:

    The app crashed and a message popped up of where to include the 'bug log' or something and send it in a message to wgt. 

    However, I wasn't able to find the 'log' from that error tonite, other than 'one entry' around the same time the crash occured.

    An spt_log on the Topgolf folder.

    Was it the spt_logs ?  that was the required ask of the crash? thanks. 

    I had a similar error happen to me a few days ago when I tried to launch WGT on Steam.  Did your error look like this?

    I found the folder in this location:

    C:\Program Files (x86)\Steam\steamapps\common\WGT Golf\2021-02-24_204050

    The folder has 3 files in it - crash.dmp, error.log, and output_log.txt 

    Looking at the crash.dmp file in Visual Studio shows the following:

    The spt_logs.txt file in C:\Program Files (x86)\Topgolf\WGTLauncher\golf is something else.  That's just a log of when you started the Launcher and whether or not it updated the game.

  • dirtygirl15
    13 Posts
    Wed, Mar 10 2021 4:13 AM

    I've sent you many, many screenshots of auto forfeits, you do nothing other than offer templated platitudes. 

    Six games played last night, only one completed.  Played three games this morning, none completed.  

    You need to do something positive and stop paying lip service to this problem, it's severe and needs to be sorted out

  • SalsaHT
    1 Posts
    Thu, Mar 11 2021 4:03 PM

    All the time. I have fiber-optic and never loose internet connection.
     Last time I was playing showdown. Lost connection on 1-3 and later on 4-6.

  • pdb1
    21,290 Posts
    Thu, Mar 11 2021 4:51 PM

      Good 1st post Salsa . If they read anything in these forums . They will read these .

    SalsaHT:

      All the time. I have fiber-optic and never loose internet connection.
     Last time I was playing showdown. Lost connection on 1-3 and later on 4-6.

      Now that is a new one . Fiber -Optic . At least reported here . And a good thing to report .

      But all the rest are similar or exactly the same as has been reported for 14 years .

      Many of us . And I mean hundreds of players . Had frustrating and frequent loading issues and disconnect issues for years . They only reduced in time . As more and more of the bugs got worked out .

      This PCEA is the same thing all over again . As the techs work on the codes and the servers and the kinks . To try and reduce and minimize all of these errors .

      It is to our benefit and best interests to continue to report these issues .

      CONGRATS

     

  • protonc
    324 Posts
    Sat, Mar 13 2021 5:16 AM

    My latest trial and error.

    Game does not stay in my active list of apps requiring wifi.

    https://www.wgt.com/forums/p/667347/4484256.aspx#4484256

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