Hi Tim, can you email us at email@example.com with your system specs so we can try and help? Have you tried the recommendations here? http://www.wgt.com/forums/p/635/2552.aspx
HEY WGTALEX. A suggestion: In addition to having some of these problem fixes in your FAQ. There are others that are well written in the forum that should be added to that fax..new people have no idea what to run searches for.