You mean WGT has customer service. Well I'll be.
Actually, they do a marvelous job for the number of people on their staff. Their real customer service is when you order a bucket of beers to have while you hit a few balls at a Topgolf venue like the one outside of Columbus. Naturally the attendant gets a tip so that might account for the difference between the service you get on WGT and at Topgolf. Also the budget for customer service is more limited at WGT because it is not a real revenue stream for Topgolf. You see, WGT is the ugly sister-in-law who joined Topgolf after the wedding of YuChiang Cheng to Topgolf.
But never give up hope. Someone will get back to you most likely before you get out of quarantine.