We all have our frustrations with the game and the regular breakages Sam, but even so I think that might be a tad harsh.
I hear what you're saying, Nigel, and to an extent, I agree. But my harshness has a purpose.
I tried asking politely in this thread for an update on this issue, and received no response. I'm hoping that since WGT won't respond to a polite inquiry, they'll respond to something a little more critical. Either way, it would be nice to get a response from them.