I setup a few of the tourneys for our small Country Club. The CTTH attract just a few stalwarts to compete for small prize so 5CR entry fee.
Noticed one where the prize credits didn't get awarded even weeks after the competition closed. Purse is small so its not so much the credits that worry me, as I created the tourney I am embarrassed if things go wrong.
Had a long email exchange with WGT who finally acknowledged the issue and posted a credit adjustment to the 3 winners. Prizes don't show on the past tournament either on iPad or PC. No "Get your prize from Vegas Tour Wolf Creek Prize" type email so winners dont get to know they won.
WGT aren't showing an interest in this as a bug though, so wondered if others experience the same issue? I can imagine, from the initial responses I get from WGT, that not many would pursue this. So if you have experienced something like this please respond here.
If it was a oneoff glitch I should drop it. If its some criteria like minimum purse I can up entry fees to avoid that. If its a common problem I can persist with my emails to WGT - joy!