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Wed, Oct 23 2019 7:56 PM by kipdog87. 15 replies.
  • bossbird France
    407 Posts
    Tue, Oct 22 2019 1:31 PM

    Since the last update , when I come into WGT.com rather than the app , and go into my profile the box to the left that used to have messages , account , etc has disappeared. I use latest iPad . Anyone else have similar . On my older mini iPad it is still there. ! Most curious 

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  • andwhy67 France
    2,331 Posts
    Tue, Oct 22 2019 1:53 PM

    Me too, the only way I can see credit balance/level account and message tab etc is to go into buy/earn credit tab to view.

    I have a iPad Air 2.

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  • TopShelf2010 United States
    8,793 Posts
    Tue, Oct 22 2019 2:01 PM

    Not sure if this is the fix or not but...

    That side of the screen is, for the most part, FLASH based. Meaning if you do not have flash it will not appear.

    With that being said, check your browser settings to make sure it is allowing Flash.

     

    Don

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  • ScottHope United Kingdom
    6,170 Posts
    Tue, Oct 22 2019 3:19 PM

    Log out, then log back in.

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  • Luckystar5 United States
    1,368 Posts
    Tue, Oct 22 2019 6:15 PM

    try this , it used to work.   bottom of this page, tap on wgt mobile site,  then when it appears, bottom of page again, full site.  that brought it up for me.    good luck

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  • andwhy67 France
    2,331 Posts
    Tue, Oct 22 2019 8:58 PM

    Neither of the above work for me.

    Luckystar5:

    try this , it used to work.   bottom of this page, tap on wgt mobile site,  then when it appears, bottom of page again, full site.  that brought it up for me.    good luck

     

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  • bossbird France
    407 Posts
    Tue, Oct 22 2019 11:58 PM

    Thanks for responses , I deleted app , turned off iPad , re loaded app and hey presto that box is back which is surprising as I enter via the web site for this info , not via the app. But anyway it’s there again , so thanks for all your replies . Lesley 

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  • bossbird France
    407 Posts
    Wed, Oct 23 2019 12:01 AM

    Hahahahah , now it’s gone again , after typing the above response ! So it’s something to do with going into forums that delete it, please could Wgt investigate , as this is where I get my messages from, thank you 

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  • Luckystar5 United States
    1,368 Posts
    Wed, Oct 23 2019 1:24 AM

    I was told that if you go into your club forums, thru the game app, this will happen to you.  enter your forums via this Web page and your problems will disappear.  good luck

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  • bossbird France
    407 Posts
    Wed, Oct 23 2019 1:27 AM

    From club forums in the WGT app , I can’t access WGT forums  in WGT.com .

    and entering WGT.com and going to my profile the box isn’t there after I have gone in to WGT forums ! 

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