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Unable to play on iPad after update

• andwhy67 2,816 Posts

  Sun, Aug 4 2019 10:10 AM

  After last weeks update I was notified my WGT app needed a major update. So I go through the App Store and attempt to update the app as requested. 

  I’m then asked to verify my details, address, card etc.

  Then it tells me payment was declined, I’m not making a purchase. 

  And still not able to download the updated version I was told to. Anyone had, having this issue. So can’t play on any mobile device at the moment.

  ty

   

• BOZskills 392 Posts

  Sun, Aug 4 2019 2:13 PM

  Number 1 how did you post this? Number 2 customer support ,regular email members@worldgolftour.com

• TopShelf2010 10,880 Posts

  Sun, Aug 4 2019 3:06 PM

  .

• AlaskanDame 18,965 Posts

  Sun, Aug 4 2019 3:17 PM

  andwhy67:

  I’m then asked to verify my details, address, card etc.

  I've never been asked these things when doing a wgt update.  Are you sure you didn't click on a weird ad?  If you did, you might want to be checking your credit card transactions closely.

  Sorry to hear of your trouble.  You were great contributor in Christmas in July.

• BOZskills 392 Posts

  Sun, Aug 4 2019 3:23 PM

  Thx,Don

   

• andwhy67 2,816 Posts

  Sun, Aug 4 2019 9:14 PM

  Answers to 1 & 2.

  1 on my iPad

  2 Done that already.

  BOZskills:

  Number 1 how did you post this? Number 2 customer support ,regular email members@worldgolftour.com

   

   

• andwhy67 2,816 Posts

  Sun, Aug 4 2019 9:59 PM

  TopShelf2010:

  BOZskills:

  Number 1 how did you post this?

  More than likely the OP signed on via PC looking for answers.

   

  Don

  No not on a P.C, on my iPad, through any browser WGT.com which brings up the home page where I log in and everything is there. Pro shop, Forum etc.

  The only thing I cant do is play on a mobile device.

   

   

• borntobesting 9,623 Posts

  Sun, Aug 4 2019 11:08 PM

  AlaskanDame:

  andwhy67:

  I’m then asked to verify my details, address, card etc.

  I've never been asked these things when doing a wgt update.  Are you sure you didn't click on a weird ad?  If you did, you might want to be checking your credit card transactions closely.

  Sorry to hear of your trouble.  You were great contributor in Christmas in July.

  Or worse than a weird ad. Maybe a virus or an arbor. 

• andwhy67 2,816 Posts

  Mon, Aug 5 2019 4:23 AM

  All sorted

  Problem was my end, he says red faced!!

• BOZskills 392 Posts

  Mon, Aug 5 2019 2:03 PM

  Glad to hear it,good golfing!!welcome back.