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Where is customer service?

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Tue, Aug 6 2019 9:34 AM by TopShelf2010. 5 replies.
  • GrubnPgh United States
    2 Posts
    Fri, Aug 2 2019 4:29 PM

    I started playing the game about two weeks ago, but since yesterday, I can't log in because of an error message saying my account was disabled. I've tried reaching customer service via email and through the website, but I have yet to receive a response to either.

    Does anyone know of another way I can get a hold of customer service? I'm just trying to continue playing the game.

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  • TopShelf2010 United States
    8,755 Posts
    Sat, Aug 3 2019 3:21 PM

    Use either of the following links...

    Customer Support - PC Version

    Customer Support - Mobile Version

    or you can simply send an email directly to WGT using...

    members@worldgolftour.com

    Good luck

     

    Don

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  • GrubnPgh United States
    2 Posts
    Sat, Aug 3 2019 3:52 PM

    Thanks for that. They did finally get me sorted out today after I first reached out Thursday... probably just a backlog of emails, but they got my account up and running again.

    Cheers!

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  • Nicole161106 United Kingdom
    214 Posts
    Sat, Aug 3 2019 6:31 PM

    Obvious question i know, but, how did you manage to post this if you can't log in?

    GrubnPgh:

    I started playing the game about two weeks ago, but since yesterday, I can't log in because of an error message saying my account was disabled. I've tried reaching customer service via email and through the website, but I have yet to receive a response to either.

    Does anyone know of another way I can get a hold of customer service? I'm just trying to continue playing the game.

     

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  • YankeeJim United States
    24,704 Posts
    Sat, Aug 3 2019 9:26 PM

    Which ID are you referring to? You're tied to 3 of them and they all started last month.

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  • TopShelf2010 United States
    8,755 Posts
    Tue, Aug 6 2019 9:34 AM

    Nicole161106:

    Obvious question i know, but, how did you manage to post this if you can't log in?

    GrubnPgh:

    I started playing the game about two weeks ago, but since yesterday, I can't log in because of an error message saying my account was disabled. I've tried reaching customer service via email and through the website, but I have yet to receive a response to either.

    Does anyone know of another way I can get a hold of customer service? I'm just trying to continue playing the game.

     

    There are many times, when a player suddenly has an issue logging in, that they simply start another account. This, obviously causes even more issues for said player.

     

    Don

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