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Unknown error

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Thu, Sep 12 2019 10:23 PM by DoctorLarry. 5 replies.
  • Niknak7277 United Kingdom
    1 Posts
    Tue, Jul 30 2019 1:08 PM

    Hi, 

    I’m unable to play at the moment via my iPad!

    The game will load and I can navigate around, but when I pick a coin game, I get matched, the game starts, then as soon as it’s my go, this unknown error appears and it won’t clear, resulting in me getting timed out!

    Can anyone help?

    Thanks Nik

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  • DAZZA1972 Australia
    257 Posts
    Wed, Sep 11 2019 4:37 PM

    i had this problem i was playing on an old iPad about 6 years old 

    then i updated iPads and all the problems stopped hope this helps cheers Darryl


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  • harpski1 United Kingdom
    69 Posts
    Thu, Sep 12 2019 12:39 AM

    Try a fresh install of the game. 

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  • adaputter United Kingdom
    1,808 Posts
    Thu, Sep 12 2019 1:19 PM

    harpski1:

    Try a fresh install of the game. 

    its an online game no install needed

     

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  • SimonTheBeetle Canada
    835 Posts
    Thu, Sep 12 2019 1:28 PM

    adaputter:

    harpski1:

    Try a fresh install of the game. 

    its an online game no install needed

    They're talking about the mobile version.

    A WGT app needs to be installed if you wanna play on your smartphone or tablet.

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  • DoctorLarry United States
    2,492 Posts
    Thu, Sep 12 2019 10:23 PM

    Niknak7277:

    Hi, 

    I’m unable to play at the moment via my iPad!

    The game will load and I can navigate around, but when I pick a coin game, I get matched, the game starts, then as soon as it’s my go, this unknown error appears and it won’t clear, resulting in me getting timed out!

    Can anyone help?

    Thanks Nik

    Can you play any other type game?  I have an old iPad and played stroke play - 3 random holes on Kiawah last night - and it worked fine.

    Best idea is to send a message to customer support.

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