I can grasp your frustration and I have researched, read, and possibly skimmed some of the same discussion threads you have mentioned...
My impression was / is you began to draft a letter that was thoughtful and articulated your concern... then you introduced the following...
Geoff5732:I have taken some major steps into the legal position of such a ‘game’ will-fully manipulating gaming operations and subsequent outcomes with regard to a persons resulting mentality and it’s negative effects it may may not induce.
I would suggest or feel upon reading this highlighted phrase in itself... you virtually went from seeking a genuine response or answer to receiving a "redacted" version that would disclose nothing that could be used "legally" since you assert you have taken major steps towards a legal position.
I too have experienced some very odd shots and things that can not be explained easily. I have gotten responses from CS that suggest the purpose of the game is to create a "realistic" playing experience.... when I read or interpret "realistic" golfing experience I understand that to mean you will get WTF shots even when it doesn't make sense because the game does not want to be too easy and many players learn to master this game shooting absurdly low scores seemingly all the time... but if you look through even the 1000 credit ready go's which only the best players participate in... you still see a fair number of them WD. Why... because even they, like you experience some of those rounds where things don't go right or well so they throw in the towel.
The bigger question then becomes... knowing or learning what you believe about WGT and the game... how do you choose to play and participate. Only you can decide whether spending money, earning credits from the 2 credit videos, or trying to win credits is appropriate to sustain the "cost" of playing a "free" game if you wish to play competitively or progress through the tiers. Many people simply meet and make friends and develop connections through country clubs and gain a sense of community. The social aspect has no cost associated with it, and it serves to provide a connection for many people.
I am not dismissing or discounting your frustrations or concerns and I hear your frustration. I have experienced frustration as well... but I have also had a few rounds where WGT seemed to help me and I seemingly played far better than I normally play and won some credits as well. So, in one way or another, I like to think that sometimes there is a chance it balances out, but it is hard to know for certain.
Also, as noted by others... when there is a particular shot you question or doubt if you are playing on the PC send yourself the replay. If you are a mobile player... consider looking into a recording program to save or record your favorite rounds so you can then submit something for direct review. I have done this myself at times to try and figure out how a shot could seem so far off or move in a direction against a 20mph crosswind.
I do not know the exact scenario of the shot you described... but if you were on the green and tried to flop over a mound or hill... you can't flop on a green to my knowledge...
I did have a shot similar to this when the game presented to me the indication that my shot stopped "on the fringe" where I can hit a pitch or flop, but it treated my shot as though it was on the green. When I watched the replay... the game then presented the different condition of the ball being on the green... so why was I "presented" with "fringe"?
I can't say or explain, but it happened and it cost me a shot in a big tournament. You can bet it frustrated me as well... but you can't flop on the green, which the replay showed when the game instructed me I was on the fringe... the only way to prove that or address it, would be to present both a recording of the round and the replay which showed the different position.
WGT can't give you a shot back in a tournament so you just have to move on and hope you get another opportunity down the road.
Hope this helps sooth your frustration or at least lets you feel heard... but I don't think WGT is going to do anything for you based on your "use of legal ramifications".