Next time just save the replay.
You had 2 opportunities to at least have a visual of the errant shots.
I'm not sure .although that even that would get you your balls replaced.
Many moons ago I had a glitch that cost me a lost ball.I was more angry that I had an excellent game sabotaged . I did sent my replay and complaint to wgt.'s team.
Not a word did I hear.
I no longer complain.It's a waste of time and not worth the aggravation nor the rise in my blood pressure.
As most know complaints to WGT fall on deaf ears.
You would think WGT would have solved the "After Update Blues" when gremlins come out of the wood work..
Happy Halloween