Hi Everyone. We know that everyone is having trouble posting scores in tournaments and we are working as fast as we can to make this right. We will update you all as soon as we can with further details.
_CHAMPION
UPDATE: 1:24 PM
We have a fix in test for tournament issues, waiting for the greenlight. Once we have a greenlight we will be doing a short downtime to update the game and get your tournaments back in order. The kicker is that due to the nature of the issue your tournament scores that you posted today that did not go through, will still not update to the final cards. It appears the single round tournaments that are marked currently as "not played" even though you have played it, will not be replayable after the update.
I'll update with further information when I have it.
UPDATE: 2:56 PM
We will be momentarily shutting down the servers at 3:00 PM and it should be back up with a fix for this tournament issue at around 3:15 PM.
Thank you very much for your patience in this matter and the service will be back better than ever shortly!
I will continue to update this thread with more information.
WGT Universe
UPDATE 3:34 PM
The site is back up, the fix is in. Tournaments should be reacting normally now. As I said earlier this will not post your scores into the tournaments during the times that the issues were occurring. If you lost entry fees from a tournament, please contact customer service with the tournament IDs of the problem tournaments.
We are expecting a high volume of tickets while CS works to get entry fees back to those affected. So please be patient while they work to serve everyone.
Also, we will be running a login ball tomorrow to help give you back the hits on the ball you wasted. Tomorrow just by logging in you will receive a Max Gold Shimmer ball.
_CHAMPION
UPDATE 7/29
Hi guys, I'm sorting through stuff as fast as I can through private messaging and here on the forums. As you can imagine today is hectic for us and our friends in CS who are working to answer each and everyone one of you who messaged in. They will answer your message, but there are a lot of you so it will be a slow process.
Please if you see other players in the forums starting threads about their tournament issues from yesterday, please link them back to this thread for further information.
_CHAMPION