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WGT complaints

Fri, Nov 1 2019 7:49 PM by DoctorLarry. 40 replies.
  • ronie47 United Kingdom
    140 Posts
    Mon, Apr 11 2016 2:55 AM

    I am trying to complain direct to WGT !!  I hired Free a G25 Driver over the weekend , I tried to reload my G20 (  same spec as G25  But G25 stops a little quicker )  But it has gone  / not listed  PLEASE REPLACE INTO MY BAG !!!    ASAP  !!!!!!

    Also to this I went to sell clubs & my G20 is listed . How can I get it back in my Bag!! 

    I am really needing  this  club , If I have to purchase a driver , ie G25 same ( almost ) to play I will not be very happy ! REPLACE MY G20   NOW so that I may play Comp!!!!

    Still no compensation for your mistakes  on Credits !!!

    mathia14:

    ronie47:

    Above  not relative !! but trying to post complaint itrying /very trying !

    I complained that $50 had been deducted from my account by WGT in error . This was rectified very quickly THKS !  PROBLEM !  on my statement ,shows debit & credit for item, but it has cost me $4 for you mistake Debit £36.20 ( $50) inc ex rate trans fee. Credit £33.72 (inc ex rate& transfee )   NOT ON !! Very dissapointed!!!!!!!!!!!!!

    WOW!!!!!!  That truly sux eggs.

     

  • alosso Germany
    19,470 Posts
    Mon, Apr 11 2016 4:58 AM

    ronie47:
    I am trying to complain direct to WGT !!

    Not here in the users' forum - it's via email or "Contact" below. Good luck!

    ronie47:
    G20 [...] has gone  / not listed  

    I suppose that it's still in your inventory - you may have to close all your browser windows and reopen. Next, change other items in your bag until the green SAVE button shows. Next, refill your bag to your liking. Good luck again!

    ronie47:
    it has cost me $4 for you mistake

    See above - direct contact.

  • Eagles54 United States
    1 Posts
    Tue, Jul 12 2016 6:31 PM

    mathia14:

    ronie47:

    Above  not relative !! but trying to post complaint itrying /very trying !

    I complained that $50 had been deducted from my account by WGT in error . This was rectified very quickly THKS !  PROBLEM !  on my statement ,shows debit & credit for item, but it has cost me $4 for you mistake Debit £36.20 ( $50) inc ex rate trans fee. Credit £33.72 (inc ex rate& transfee )   NOT ON !! Very dissapointed!!!!!!!!!!!!!

    WOW!!!!!!  That truly sux eggs.

     

  • Goldstaub0 Germany
    37 Posts
    Mon, Sep 12 2016 5:11 AM

    hallo guys

    i'm already about 4 weeks long no 880 points credited more to day for day gets when a cc matching uses. What did you do for it so I get to my current account ?

    I hope for a good solution of them.

  • TopShelf2010 United States
    8,860 Posts
    Mon, Sep 12 2016 9:56 AM

    If you have a few minutes (okay maybe an hour), please read the...

    Days Played Issue thread

     

    Don

  • alanti Australia
    10,438 Posts
    Tue, Sep 13 2016 1:51 AM

    I thought WGT closed the complaints department due to a lack of complaints.

  • JJR69 United States
    37 Posts
    Tue, Sep 13 2016 5:27 AM

    WHAT???  You have to be kidding me right??!!! Well here is a complaint....the games numbers DO NOT match. According to the formulas they give  and just playing the game without the formulas the shot numbers DO NOT match at all. which means they change the shot parameters more than u change ur underwear!!!! All I have to say is that that is not legal! I didnt see in the terms and conditions that stated they were going to change the shot parameters at will. I suggest they fix this immediately or they are going to get to know the Internet Gaming Committee and the BBB more than they want to. Tired of the lies and the stealing from these internet games!!! It's out of hand and uncalled for and it's time someone did something about it!!!! Sick of it!!!!!

     

  • TopShelf2010 United States
    8,860 Posts
    Tue, Sep 13 2016 9:13 AM

    alanti:

    I thought WGT closed the complaints department due to a lack of complaints.

    Just like the workarounds we must complete when attempting to play, there are also workarounds to filing a complaint. LOL

     

    Don

     

    PS: Just kidding to those newbies out there. If you are seriously filing a complaint, there are a few options for you...

    !). Submit the Bug Report- If you Right Click while in the Game Client you will see the option to Submit a Bug Report. This will give the staff the information they need to track down the issue.

    2). Contact Customer Service- the link for Customer Service can be found at the bottom of the Forum page

    3). Use the Forum Search feature- Before you go off on a rant with your complaint, PLEASE use the Search feature. More often than not, your complaint on a specific topic has already been discussed several times overs

    4). Write a Post- If the Search feature does not bring up any results, then by all means, start a new thread with your complaint. Please bear in mind that by doing so, you are leaving yourself open to anyone to reply. LOL

     

    Don

  • TopShelf2010 United States
    8,860 Posts
    Tue, Sep 13 2016 9:25 AM

    @JJR

    JJR69:
    the games numbers DO NOT match. According to the formulas they give  and just playing the game without the formulas the shot numbers DO NOT match at all

    You have been here on WGT since 2012. You should know that the distances vary from what is stated by now.

    As much as I would take great pleasure continuing to explain the WGT process, I am pressed for time. I am quite sure there will be plenty of people responding. So I will let them have the pleasure.

     

    Don

  • mkrizan86 United Kingdom
    1,866 Posts
    Tue, Sep 13 2016 10:47 AM

    TopShelf2010:

    @JJR

    JJR69:
    the games numbers DO NOT match. According to the formulas they give  and just playing the game without the formulas the shot numbers DO NOT match at all

    You have been here on WGT since 2012. You should know that the distances vary from what is stated by now.

    As much as I would take great pleasure continuing to explain the WGT process, I am pressed for time. I am quite sure there will be plenty of people responding. So I will let them have the pleasure.

     

    Don

    Also pressed for time, so gonna make this as quick and painless as possible. 

    JJR, you are so clueless, when it comes to playing this game, it's beyond words. And that's the only reason, why your numbers don't match. The problem with that high level of cluelessness is that people are unwilling to understand this and accept it as a fact.

    Nothing wrong with that, one can still very much enjoy this game, despite being rubbish at it, which should be one's objective anyway. But don't come to the forums and complain about stuff, that isn't true, simply because you can't understand them.

    Some newbie might read it and think that this game actually sucks, is inconsistent and cheats people, when they make perfect shots, which simply isn't true. Scores from people, who actually understand how to play this game, should be proof enough.

     

     

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