Free range chickens......
Did you know that anyone can be part of the BBB? All you have to do is buy the membership... So it's worth is?????? -
Running a business has its loop holes in every circumstance. Just because a company is collecting money and providing a service, does not mean they conform for to what the norm of society may think. However, it is a legal entity.
For example; PayPal is not governed by the FDIC. They can close your account and refuse to release any funds you may have. Good lawyering and research gives big enterprises this advantage.
Adding a phone line to WGT would not only create kaos to CS but, also raise the price of equipment and balls. "Hi, I'm user JoSmoe and I hit a bad ball. I want my mommy." The same with being flooded with paper mail.
Customer service is very responsive and helpful, as long as you are polite and explain your issue clearly. Here is the link for CS; https://www.wgt.com/help-request.aspx
Or, the alternative is to call Mr. WGT himself!!! FOR A WHOLE HOUR! Here's that link; http://www.wgt.com/proshop/elite/wgt-misterwgt_phone_chat.aspx?i=44bf5837-59e0-4623-831d-1ed07176c6de
As far as finding a job, click the "jobs" button at the bottom of this page and you can explore a career with WGT. However, I would suggest using Indeed and finding one local to you.
"Free range chickens" are smarter than most think them to be.