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Re: Can't connect

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Tue, Jun 11 2019 8:19 AM by Robert1893. 1 replies.
  • stefanjones0 United Kingdom
    1 Posts
    Tue, Jun 11 2019 4:05 AM

    Hi, 

    I have just set up my account and wanting to start playing, but it says I don't have the connection: 'There seems to be a problem with your internet connection. A connection with the WGT servers could not be established.'

    What do you suggest I do?

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  • Robert1893 United States
    5,141 Posts
    Tue, Jun 11 2019 8:19 AM

    If you're doing this on a mobile device, you have to simply keep trying. The last few days, I've noticed an issue with not being able to connect. Sometimes, I'll restart my iPad. While that seems to work, it could just be coincidental that it then connects after restarting the iPad. 

    It's a bit frustrating. But I don't know what the real solution is. It's fairly idiosyncratic as well. There are times I can't seem to connect with my iPad but have no trouble connecting with my iPhone. 

    You could start a ticket with customer support. 

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