Sorry to hear of your problems. No one else seems to be having that kind of problem.
Are your computer specs up to it ??? This game is a little memory hungry - need minimum 2 meg RAM
Are you on ADSL broadband ? You'll need to be.
I'm playing on my laptop - fairly new. If I try to play on my old computer it is simply unplayable - is a few years old now.
Hope that helps.